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Canada's Leading Digital Patient Engagement Platform

myHealthHub is changing the patient experience – starting at the bedside. Engage patients. Connect them with what matters most. Create better outcomes.
myHealthHub
COVID Solutions
myHealthHub IBT
myHealthHub is changing the patient experience – starting at the bedside. Engage patients. Connect them with what matters most. Create better outcomes.
myHealthHub
COVID Solutions
myHealthHub IBT

Canada's Leading Digital Patient Engagement Platform.

Built for hospitals in Canada, myHealthHub is an innovative digital patient engagement platform that’s configurable, scalable and sustainable. A better patient experience starts with better engagement.

Trusted by Canadian Hospitals

Headwaters Health Centre Logo - transparent
Halton Healthcare - Transparent
Southlake Regional Health Centre Logo - Small
Physician engaging with patient laying in a hospital bed
myHealthHub is a digital patient engagement platform that empowers patients and assists clinicians.

myHealthHub

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Physician with crossed arms standing in empty hospital hallway
Partnering with Canadian hospitals, we provide scalable solutions implemented with minimal disruptions.

Our Approach

How We Work

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myHealthHub IBT

About Us

Canada’s healthcare landscape is complex, and coordinated care has traditionally been difficult to attain.

With over 50 years of experience, HealthHub Patient Engagement Solutions™ is changing that by providing clinicians and patients with myHealthHub, a leading digital engagement solution.

Trusted by more Canadian hospitals than any other IBT provider, we’re innovating the future of digital healthcare engagement.

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It’s enabled our clinicians to be at the side of the patient providing better care and timely documentation. Patients are aware of what we are doing as we move through the process.
Lewis ClarkManager of Information Technology, Headwaters Health Care Centre
Lewis Clark
HealthHub exceeded our expectations. They got the installations done in eight days.
Peter VargaVice President of Patient Services & Chief Nursing Executive, Headwaters Health Care Centre
Peter Varga
Being able to document at bedside allows patients to work together with nurses to discuss their care and collaborate with them.
Jennifer BourneClinical Researcher, Headwaters Health Care Centre
Jennifer Bourne
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HealthHub Patient Engagement Solutions

Refund Policy

Rental orders with HealthHub Patient Engagement Solutions are refundable within the following guidelines:

  • Days that have been paid for (paid days1 ), but cannot be used due to a service interruption3 caused by a qualified technical issue4 may be refunded at the daily rate.

  • A day is considered used 2 hours after rental start time. Rental start time is defined by the rental order.

  • Any free days2 of rental included in a multi-day rental package cannot be exchanged for money or transferred to another patient.

  • If a refund is processed before all paid days are used, any free days are forfeited.

  • Refunds are processed from the time they are requested, and will not be backdated.

  • Once a service interruption is reported, paid days will be either refunded or added to the rental period (the choice is up to the patient). Free days will be added to the rental period, and cannot be refunded or exchanged for money.

Definitions

1 Paid days = Days of service paid for with your chosen service package. All paid days must be used before the free days in a package begin. There is 1 paid day in the daily package, 5 paid days in the weekly package and 15 paid days in the monthly package. (Please note: some sites may have different rental packages).

2 Free days = Days of service that were gifted to you by HealthHub with your chosen service package. The weekly package includes 2 free days (5 paid days, 2 free days) the monthly includes 15 free days (15 paid days, 15 free days). (Please note: some sites may have different rental packages).

3 Service interruption = Service use disrupted due to a qualified technical issue, or due to being moved to a new room with a missing or damaged HealthHub terminal. (Please note: this policy applies to service delivery problems for which HealthHub is responsible; it does not apply to those for which the hospital is responsible).

4 Qualified technical issue = A technical problem that impacts service delivery or enjoyment of services on your device.
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