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We Provide a Better Care
Experience for Patients
and Providers

Bedside patient engagement solutions for Canadian hospitals

Found in Over 200 Hospitals Across Canada

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Latest Insights & News

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For Hospitals

Provide innovative bedside technology solutions that are purpose-built for your patients’ and providers’ needs.
  • Modernize your hospital’s care experience
  • Engage patients at the bedside and improve health outcomes
  • Be a digital health leader while also reducing overall hospital costs
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For Partners

Join our growing network of partners and deliver excellence at the hospital bedside.

  • Serve patients and providers in hospitals across Canada
  • Be an industry leader in patient engagement and experience
  • Contribute to better care outcomes
Partner with Us
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For Patients

Have a better hospital experience with bedside technology designed to support you.

  • Enjoy in-room entertainment and services
  • Stay informed about your care
  • Connect with others
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Helping Hospitals Deliver Solutions Canadians Want

“92% of Canadians want technology that makes health care as convenient as other aspects of their lives.”
Source: A Healthy Dialogue: Findings, Canada Health Infoway
“90% of Canadians say they want technology that puts them in greater control of their health.”
Source: A Healthy Dialogue: Findings, Canada Health Infoway
“84% of Canadians say they would use technology tools to help manage their health.”
Source: A Healthy Dialogue: Findings, Canada Health Infoway
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HealthHub Patient Engagement Solutions

Refund Policy

Rental orders with HealthHub Patient Engagement Solutions are refundable within the following guidelines:

  • Days that have been paid for (paid days1 ), but cannot be used due to a service interruption3 caused by a qualified technical issue4 may be refunded at the daily rate.

  • A day is considered used 2 hours after rental start time. Rental start time is defined by the rental order.

  • Any free days2 of rental included in a multi-day rental package cannot be exchanged for money or transferred to another patient.

  • If a refund is processed before all paid days are used, any free days are forfeited.

  • Refunds are processed from the time they are requested, and will not be backdated.

  • Once a service interruption is reported, paid days will be either refunded or added to the rental period (the choice is up to the patient). Free days will be added to the rental period, and cannot be refunded or exchanged for money.

Definitions

1 Paid days = Days of service paid for with your chosen service package. All paid days must be used before the free days in a package begin. There is 1 paid day in the daily package, 5 paid days in the weekly package and 15 paid days in the monthly package. (Please note: some sites may have different rental packages).

2 Free days = Days of service that were gifted to you by HealthHub with your chosen service package. The weekly package includes 2 free days (5 paid days, 2 free days) the monthly includes 15 free days (15 paid days, 15 free days). (Please note: some sites may have different rental packages).

3 Service interruption = Service use disrupted due to a qualified technical issue, or due to being moved to a new room with a missing or damaged HealthHub terminal. (Please note: this policy applies to service delivery problems for which HealthHub is responsible; it does not apply to those for which the hospital is responsible).

4 Qualified technical issue = A technical problem that impacts service delivery or enjoyment of services on your device.
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