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About Us

Unlocking new possibilities for healthcare engagement and experience in Canada.

HealthHub Patient Engagement Solutions has a rich history with more than 50 years experience in the Canadian healthcare industry. Today, we’re shaping the future of digital patient engagement.

Our Story

HealthHub Patient Engagement Solutions traces its roots back to 1967, when the company began developing and implementing its well-known patient entertainment system in hospitals and healthcare facilities across Canada. The system grew to serve more than 33,000 beds in over 200 hospitals across the country, making it an industry leader.

Today, we offer much more than hospital entertainment. However, our legacy business has given us a deep understanding of the Canadian healthcare system and primed us to expand our platform – making us the company we are today.

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Our Expertise

HealthHub Patient Engagement Solutions IBT

Why Choose Us?

Our Memberships

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What Drives Us

Supporting Patients

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We’re here to empower patients to shape their healthcare journey by building knowledge, skills and confidence through patient engagement. Engaged patients make better decisions about their care.

Supporting Clinicians

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We're proud healthtech advocates, partnering with Canadian healthcare leaders. By supporting clinicians through digital innovation, we're helping to shape a new era of connected care and patient experience.

OUR TEAM

Our team is united by a vision to help clinicians deliver superior care and to create better outcomes for patients.

80+

Office Employees

200+

Field Employees

20+

Technical Service Reps

9+

Service Technicians

20+

Call Centre Agents

Schedule your free demo today.

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HealthHub Patient Engagement Solutions

Refund Policy

Rental orders with HealthHub Patient Engagement Solutions are refundable within the following guidelines:

  • Days that have been paid for (paid days1 ), but cannot be used due to a service interruption3 caused by a qualified technical issue4 may be refunded at the daily rate.

  • A day is considered used 2 hours after rental start time. Rental start time is defined by the rental order.

  • Any free days2 of rental included in a multi-day rental package cannot be exchanged for money or transferred to another patient.

  • If a refund is processed before all paid days are used, any free days are forfeited.

  • Refunds are processed from the time they are requested, and will not be backdated.

  • Once a service interruption is reported, paid days will be either refunded or added to the rental period (the choice is up to the patient). Free days will be added to the rental period, and cannot be refunded or exchanged for money.

Definitions

1 Paid days = Days of service paid for with your chosen service package. All paid days must be used before the free days in a package begin. There is 1 paid day in the daily package, 5 paid days in the weekly package and 15 paid days in the monthly package. (Please note: some sites may have different rental packages).

2 Free days = Days of service that were gifted to you by HealthHub with your chosen service package. The weekly package includes 2 free days (5 paid days, 2 free days) the monthly includes 15 free days (15 paid days, 15 free days). (Please note: some sites may have different rental packages).

3 Service interruption = Service use disrupted due to a qualified technical issue, or due to being moved to a new room with a missing or damaged HealthHub terminal. (Please note: this policy applies to service delivery problems for which HealthHub is responsible; it does not apply to those for which the hospital is responsible).

4 Qualified technical issue = A technical problem that impacts service delivery or enjoyment of services on your device.
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