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About Us

Unlocking new possibilities for healthcare engagement and experience in Canada

HealthHub Patient Engagement Solutions has a rich history with more than 50 years experience in the Canadian healthcare industry. Today, we’re shaping the future of digital patient engagement.

Our Story

HealthHub Patient Engagement Solutions traces its roots back to 1967, when the company began developing and implementing its well-known patient entertainment system in hospitals and healthcare facilities across Canada. The system grew to serve more than 33,000 beds in over 200 hospitals across the country, making it an industry leader.

Today, we offer much more than hospital entertainment. However, our legacy business has given us a deep understanding of the Canadian healthcare system and primed us to expand our platform – making us the company we are today.

Woman laughing in a corporate meeting

Mission and Vision

Mission

To enable digital transformation by identifying and delivering applications for better patient and staff experience, health outcomes and cost savings. ​

Vision

HealthHub is recognized as the preferred digital health aggregation platform, empowering all users for better experience at the point of care.​

Our Expertise

HealthHub Patient Engagement Solutions IBT

Why Choose Us?

  • We’re Canada's leading supplier of digital healthcare engagement solutions. To date, we've successfully installed more than 7,000 integrated bedside terminals (IBTs).
  • With more experience than any other IBT company in Canada, we’re a confident and trusted partner. Hospitals rely on us to provide innovative technology, while minimizing risks.
  • Caring and consultative, we're driven by our passion to help deliver the best care and experience possible through digital engagement technology.

Our Memberships

Communitech Logo
Digital Health Canada Logo
BC Health Information Management Professionals Society Logo

What Drives Us

Supporting Patients

Nurse holding a patient's hand

We’re here to empower patients to shape their healthcare journey by building knowledge, skills and confidence through patient engagement. Engaged patients make better decisions about their care.

Supporting Clinicians

Clinician wearing a mask and putting on surgical gloves

We're proud healthtech advocates, partnering with Canadian healthcare leaders. By supporting clinicians through digital innovation, we're helping to shape a new era of connected care and patient experience.

OUR TEAM

Our team is united by a vision to help clinicians deliver superior care and to create better outcomes for patients.

80+

Office Employees

45+

Field Employees

20+

Technical Service Reps

25+

Service Technicians

12+

Call Centre Agents

Meet Our Team

Schedule your free demo today.

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Refund Policy

Rental orders with HealthHub Patient Engagement Solutions are refundable within the following guidelines:

  • Days that have been paid for (paid days1 ), but cannot be used due to a service interruption3 caused by a qualified technical issue4 may be refunded at the daily rate.

  • A day is considered used 2 hours after rental start time. Rental start time is defined by the rental order.

  • Any free days2 of rental included in a multi-day rental package cannot be exchanged for money or transferred to another patient.

  • If a refund is processed before all paid days are used, any free days are forfeited.

  • Refunds are processed from the time they are requested, and will not be backdated.

  • Once a service interruption is reported, paid days will be either refunded or added to the rental period (the choice is up to the patient). Free days will be added to the rental period, and cannot be refunded or exchanged for money.

Definitions

1 Paid days = Days of service paid for with your chosen service package. All paid days must be used before the free days in a package begin. There is 1 paid day in the daily package, 5 paid days in the weekly package and 15 paid days in the monthly package. (Please note: some sites may have different rental packages).

2 Free days = Days of service that were gifted to you by HealthHub with your chosen service package. The weekly package includes 2 free days (5 paid days, 2 free days) the monthly includes 15 free days (15 paid days, 15 free days). (Please note: some sites may have different rental packages).

3 Service interruption = Service use disrupted due to a qualified technical issue, or due to being moved to a new room with a missing or damaged HealthHub terminal. (Please note: this policy applies to service delivery problems for which HealthHub is responsible; it does not apply to those for which the hospital is responsible).

4 Qualified technical issue = A technical problem that impacts service delivery or enjoyment of services on your device.
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