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Our Commitment to Accessiblity

Our Commitment to Accessibility

HealthHub Patient Engagement Solutions Inc. (HealthHub) has been building an inclusive society since 1967, improving patient engagement in hospitals and healthcare facilities across Canada.

We are working to further improve the experience across the myHealthHub platform, our Integrated Bedside Terminal (IBT) devices, and all marketing and branding materials. Doing so will ensure that we provide an inclusive and accessible experience for all patients, families, caregivers, and providers engaging with our products.

HealthHub will continue to promote and lead the way to a more inclusive society by facilitating full compliance with, and demonstrating leadership in, the Customer Service Standard (O. reg. 429/07) of the Accessibility for Ontarians with Disabilities Act (AODA) in advance of its legislative requirements.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for people who build websites to improve accessibility for people with disabilities. It sets three levels of conformance: Level A, Level AA, and Level AAA. Our goal is for HealthHub software to reach WCAG 2.1 Level AA across our platform and marketing website. We are partially conformant as of December, 2020. Partially conformant means that some parts of the content do not fully meet the accessibility standards set by WCAG.

Ongoing improvements

HealthHub products, both software and IBT devices, are regularly reviewed and improved. Our focus for improvements come from software auditing (aligned with WCAG), usability testing, and feedback from the people who interact with our products. We strive to make the experience a comfortable and simple one across our offerings.

We maintain and prioritize a backlog of software items to address with every development cycle. Issues that result in a broken or unusable experience for the people interacting with our software are given the highest priority.

We value your input

The experience by patients, families, caregivers, and providers is the most important element of HealthHub. If you ever encounter issues or difficulties using myHealthHub, our IBT devices, healthhubsolutions.ca, or any of our other applications, please help us make your experience better!

Email our accessibility team:

Accessibility@healthhubsolutions.ca

Send mail to our accessibility officer:

Accessibility Officer
Unit 34, 6535 Millcreek Drive
Mississauga, Ontario, Canada
L5N 2M2

Contact our support team:

Healthhubsolutions.ca/contact

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