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COVID-19 PANDEMIC UPDATES

COVID-19 measures may be affecting myHealthHub services at your hospital

Updated: October 23, 2020

Date of free TV activation is different for each site.

Due to the COVID-19 pandemic, hospitals are taking additional measures to keep patients and staff safe, while helping patients manage isolation during visitor restrictions. As a result, individual hospitals have taken the position to provide entertainment and Internet access to their patients at no charge during the pandemic crisis. In addition, our team’s access to many hospitals have been restricted to avoid transmitting the virus, and we’re unable to provide onsite rental activation and support in some locations.

Please check the status of your hospital below before proceeding to rent online or through our call centre. We will continue to provide online rentals through our Rent Now page for those hospitals that require it.

At HealthHub, we’re committed to providing our customers with the best experience possible. We’re working closely with hospitals to find solutions and options, while also adhering to public health advice and putting the health and safety of patients and staff above all.

We’re continuing to monitor this situation closely and will provide updates as they become available

Hospitals Currently Affected, by Province:

Grey Nuns Community Hospital, Edmonton
Rental status: Hospital is providing free TV during the pandemic.

Duncan Cowichan District Hospital, Duncan
Rental status: Hospital is providing free TV during the pandemic.

Dawson Creek & District Hospital, Dawson Creek
Rental status: Hospital is providing free TV during the pandemic.

East Kootenay Regional Hospital, Cranbrook
Rental status: Hospital is providing free TV during the pandemic.

Kelowna General, Kelowna
Rental status: Hospital is providing free TV during the pandemic.

Nanaimo Regional, Nanaimo
Rental status: Hospital is providing free TV during the pandemic.

Prince Rupert Regional Hospital, Prince Rupert
Rental status: Hospital is providing free TV during the pandemic.

Richmond General, Vancouver
Rental status: Hospital is providing free TV during the pandemic.

Royal Jubilee, Victoria
Rental status: Hospital is providing free TV during the pandemic.

Shuswap Lake General Hospital, Salmon Arm
Rental status: Hospital is providing free TV during the pandemic.

St. Paul’s Hospital, Vancouver
Rental status: Hospital is providing free TV during the pandemic.

UHNBC Prince George, Prince George
Rental status: Hospital is providing free TV during the pandemic.

Victoria General, Victoria
Rental status: Hospital is providing free TV during the pandemic.

Seven Oaks Hospital, Winnipeg
Rental status: Hospital is providing free TV during the pandemic.

Winnipeg Victoria Hospital, Winnipeg
Rental status: Hospital is providing free TV during the pandemic.

Edmundston Regional, Edmunston
Rental status: Rent online or call 1-866-223-3686

River Valley Health, Fredericton
Rental status: Rent online or call 1-866-223-3686

Upper River Valley, Waterville
Rental status: Rent online or call 1-866-223-3686

Oromocto Public, Oromocto
Rental status: Rent online or call 1-866-223-3686

Bluewater Health, Sarnia
Rental status: Hospital is providing free TV during the pandemic.

Brantford General, Brantford
Rental status: Hospital is providing free TV during the pandemic.

Chatham-Kent Health Alliance, Chatham
Rental status: Hospital is providing free TV during the pandemic.=

Georgian Bay General Health, Midland
Rental status: Hospital is providing free TV during the pandemic.

Grand River (Freeport), Kitchener
Rental status: Hospital is providing free TV during the pandemic.

Grand River (KW Campus), Kitchener
Rental status: Hospital is providing free TV during the pandemic..

Headwaters, Orangeville
Rental status: Hospital is providing free TV during the pandemic.

London Parkwood, London
Rental status: Hospital is providing free TV during the pandemic.

Mississauga Trillium Health Center, Mississauga
Rental status: Hospital is providing free TV during the pandemic.

Montfort Hospital Foundation, Ottawa
Rental status: Hospital is providing free TV during the pandemic.

Muskoka Algonquin H.C. – Huntsville, Muskoka
Rental status: Hospital is providing free TV during the pandemic.

Muskoka Algonquin H.C. – Bracebridge, Muskoka
Rental status: Hospital is providing free TV during the pandemic..

Northumberland Hills Hospital, Cobourg
Rental status: Hospital is providing free TV during the pandemic.

North York General Hospital, Toronto
Rental status: Rent online or call 1-866-223-3686

Providence Healthcare – Stroke Unit (A3)
Rental status: Hospital is providing free TV during the pandemic.

Scarborough Providence, Scarborough
Rental status: Hospital is providing free TV during the pandemic.

St. Michaels (Floors 2, 4, 6, 7, 8, 14)
Rental status: Hospital is providing free TV during the pandemic.

St. Thomas Elgin General Hospital, St. Thomas
Rental status: Hospital is providing free TV during the pandemic.

Timmins and District, Timmins
Rental status: Hospital is providing free TV during the pandemic.

Toronto Grace, Toronto
Rental status: Rent online or call 1-866-223-3686

Toronto Lyndhurst, Toronto
Rental status: Hospital is providing free TV during the pandemic.

Toronto Rehabilitation Institute, Toronto
Rental status: Hospital is providing free TV during the pandemic.

Toronto St. Joseph’s Health Centre, Toronto
Rental status: Hospital is providing free TV during the pandemic.

Toronto St. Michael’s Hospital, Toronto
Rental status: Hospital is providing free TV during the pandemic.

Windsor Regional MET, Windsor
Rental status: Hospital is providing free TV during the pandemic.

Windsor Regional Ouellette, Winsdor
Rental status: Hospital is providing free TV during the pandemic.

Centre de Sante, Shawinigan
Rental status: Hospital is providing free TV during the pandemic.

CSSS Chicoutimi, Saguenay
Rental status: Hospital is providing free TV during the pandemic.

CSSS Sud Ouest Verdun, Montreal
Rental status: Hospital is providing free TV during the pandemic.

Hôpital d’Alma, Lac St. Jean
Rental status: Hospital is providing free TV during the pandemic.

Hôpital du Sacré-Cœur, Montreal
Rental status: Hospital is providing free TV during the pandemic.

Hôpital Fleury, Montreal
Rental status: Hospital is providing free TV during the pandemic.

Hôpital Jean-Talon, Montreal
Rental status: Hospital is providing free TV during the pandemic.

Hôtel Dieu d’Arthabaska, Victoriaville
Rental status: Hospital is providing free TV during the pandemic.

IUGM – Geriatric Institute of Montreal, Montreal
Rental status: Hospital is providing free TV during the pandemic.

Prince Albert Victoria Hospital, Prince Albert
Rental status: Hospital is providing free TV during the pandemic.

Regina General Unit 6F, Regina
Rental status: Hospital is providing free TV during the pandemic.

Regina Pasqua, Regina
Rental status: Hospital is providing free TV during the pandemic.

Saskatoon City, Saskatoon
Rental status: Hospital is providing free TV during the pandemic.

Saskatoon Royal Hospital, Saskatoon
Rental status: Hospital is providing free TV during the pandemic.

Saskatoon St. Paul’s, Saskatoon
Rental status: Hospital is providing free TV during the pandemic

How to Rent myHealthHub:

Most rentals can still be done online by visiting our Rent Now page.

However, some hospitals require onsite rental activation. Since our team is currently restricted from accessing some hospitals, we’re unable to activate those devices at this time. We’re working hard to find a solution. Please check back for updates.

How to Get Technical Support:

We’re currently unable to provide onsite technical support at some hospitals, due to restrictions. Remote technical support is still available through our call centre at 1-866-223-3686 (Monday-Friday 8:30am-11:00pm EST, Saturday-Sunday 10:30am-8:00pm EST). Please check back for updates.

Thank you for your patience during this time.

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