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COVID-19 PANDEMIC UPDATES

COVID-19 measures may be affecting myHealthHub services at your hospital

Updated: March 23, 2020.

Due to the COVID-19 pandemic, hospitals are taking additional measures to keep patients and staff safe, while helping patients manage isolation during visitor restrictions. As a result, individual hospitals have taken the position to provide entertainment and Internet access to their patients at no charge during the pandemic crisis. In addition, our team’s access to many hospitals have been restricted to avoid transmitting the virus, and we’re unable to provide onsite rental activation and support in some locations.

Please check the status of your hospital below before proceeding to rent online or through our call centre. We will continue to provide online rentals through our Rent Now page for those hospitals that require it.

At HealthHub, we’re committed to providing our customers with the best experience possible. We’re working closely with hospitals to find solutions and options, while also adhering to public health advice and putting the health and safety of patients and staff above all.

We’re continuing to monitor this situation closely and will provide updates as they become available.

Hospitals Currently Affected, by Province:

Duncan Cowichan District Hospital, Duncan
Rental status: Hospital is providing free TV during the pandemic.

East Kootenay Regional Hospital, Cranbrook
Rental status: Hospital is providing free TV during the pandemic.

Nanaimo Regional, Nanaimo
Rental status: Hospital is providing free TV during the pandemic.

Oromocto Public, Oromocto
Rental status: Rent online or call 1-866-223-3686
Service status: Restricted onsite technical support during the pandemic.

St. Paul’s Hospital
Rental status: Hospital is providing free TV during the pandemic.

Vernon Jubilee Hospital, Vernon
Rental status: Hospital is providing free TV during the pandemic.

Victoria General, Victoria
Rental status: Hospital is providing free TV during the pandemic.

Winnipeg Victoria Hospital, Winnipeg
Rental status: Hospital is providing free TV during the pandemic.

Edmundston Regional, Edmunston
Rental status: Rent online or call 1-866-223-3686
Service status: Restricted onsite technical support during the pandemic.

River Valley Health, Fredericton
Rental status: Rent online or call 1-866-223-3686
Service status: Restricted onsite technical support during the pandemic.

Upper River Valley, Waterville
Rental status: Rent online or call 1-866-223-3686
Service status: Restricted onsite technical support during the pandemic.

Health Sciences Centre, St. John’s
Rental status: Rent online or call 1-866-223-3686
Service status: Restricted onsite technical support during the pandemic.

St. Clare’s Mercy, St. John’s
Rental status: Rent online or call 1-866-223-3686
Service status: Restricted onsite technical support during the pandemic.

Cape Breton Regional Hospital
Rental status: Hospital is providing free TV during the pandemic.

Cumberland Regional Health Care Centre
Rental status: Hospital is providing free TV during the pandemic.

Dartmouth General Hospital
Rental status: Hospital is providing free TV during the pandemic.

Digby General
Rental status: Hospital is providing free TV during the pandemic.

Fisherman’s Memorial Hospital
Rental status: Hospital is providing free TV during the pandemic.

Glace Bay General Hospital
Rental status: Hospital is providing free TV during the pandemic.

Hants Community Hospital
Rental status: Hospital is providing free TV during the pandemic.

Inverness Consolidated Memorial Hospital
Rental status: Hospital is providing free TV during the pandemic.

Kentville Valley Regional
Rental status: Hospital is providing free TV during the pandemic.

Northside Harbour View
Rental status: Hospital is providing free TV during the pandemic.

Queens Elizabeth II HSC
Rental status: Hospital is providing free TV during the pandemic.

Queens General Hospital
Rental status: Hospital is providing free TV during the pandemic.

Roseway Hospital
Rental status: Hospital is providing free TV during the pandemic.

Soldiers Memorial Hospital
Rental status: Hospital is providing free TV during the pandemic.

South Shore Regional Hospital
Rental status: Hospital is providing free TV during the pandemic.

Strait Richmond Hospital
Rental status: Hospital is providing free TV during the pandemic.

Victoria General
Rental status: Hospital is providing free TV during the pandemic.

Yarmouth Regional Hospital
Rental status: Hospital is providing free TV during the pandemic.

Bluewater Health, Sarnia
Rental status: Hospital is providing free TV during the pandemic.

Brantford General, Brantford
Rental status: Hospital is providing free TV during the pandemic.

Bridgepoint Health, Toronto
Rental status: Hospital is providing free TV during the pandemic.

Cambridge, Cambridge
Rental status: Hospital is providing free TV during the pandemic.

Chatham-Kent Health Alliance, Chatham
Rental status: Hospital is providing free TV during the pandemic.

Grand River (Freeport), Kitchener
Rental status: Hospital is providing free TV during the pandemic.

Grand River (KW Campus), Kitchener
Rental status: Hospital is providing free TV during the pandemic.

Groves Memorial Hospital, Fergus
Rental status: Hospital is providing free TV during the pandemic.

Health Sciences North, Sudbury
Rental status: Hospital is providing free TV during the pandemic.

Huron Perth Health Alliance – Clinton, Clinton
Rental status: Hospital is providing free TV during the pandemic.

Kitchener St. Mary’s General, Kitchener
Rental status: Hospital is providing free TV during the pandemic.

LHSC – Victoria Hospital-non IPTV, London
Rental status: Hospital is providing free TV during the pandemic.

LHSC- University Hospital, London
Rental status: Hospital is providing free TV during the pandemic.

London Parkwood, London
Rental status: Hospital is providing free TV during the pandemic.

Mississauga Trillium Health Center, Mississauga
Rental status: Hospital is providing free TV during the pandemic.

Montfort Hospital Foundation, Ottawa
Rental status: Hospital is providing free TV during the pandemic.

Mount Sinai Hospital, Toronto
Rental status: Hospital is providing free TV during the pandemic.

Muskoka Algonquin H.C. – Huntsville, Muskoka
Rental status: Hospital is providing free TV during the pandemic.

Muskoka Algonquin H.C. – Bracebridge, Muskoka
Rental status: Hospital is providing free TV during the pandemic.

Nepean Queensway-Carleton, Ottawa
Rental status: Hospital is providing free TV during the pandemic.

North York General Hospital, Toronto
Rental status: Rent online or call 1-866-223-3686
Service status: Restricted onsite technical support during the pandemic.

Sault Ste Marie General Hospital, Sault Ste Marie
Rental status: Hospital is providing free TV during the pandemic.

Scarborough Providence, Scarborough
Rental status: Hospital is providing free TV during the pandemic.

Thunder Bay Regional, Thunder Bay
Rental status: Hospital is providing free TV during the pandemic.

Timmins and District, Timmins
Rental status: Hospital is providing free TV during the pandemic.

Toronto Grace, Toronto
Rental status: Rent online or call 1-866-223-3686
Service status: Restricted onsite technical support during the pandemic.

Toronto Lyndhurst, Toronto
Rental status: Rent online or call 1-866-223-3686

Toronto Rehabilitation Institute, Toronto
Rental status: Hospital is providing free TV during the pandemic.

Toronto St. Joseph’s Health Centre, Toronto
Rental status: Hospital is providing free TV during the pandemic.

Toronto St. Michael’s Hospital, Toronto
Rental status: Hospital is providing free TV during the pandemic.

Windsor Hotel Dieu, Windsor
Rental status: Hospital is providing free TV during the pandemic.

Windsor Regional MET, Windsor
Rental status: Hospital is providing free TV during the pandemic.

Windsor Regional Ouellette, Winsdor
Rental status: Hospital is providing free TV during the pandemic.

Queen Elizabeth Hospital
Rental status: Hospital is providing free TV during the pandemic.

Centre de Sante, Shawinigan
Rental status: Hospital is providing free TV during the pandemic.

CSSS Chicoutimi, Quebec City
Rental status: Hospital is providing free TV during the pandemic.

CSSS d’Arthabaska-et-de-l’Érable, Chicoutimi
Rental status: Hospital is providing free TV during the pandemic.

CSSS Sud Ouest Verdun, Montreal
Rental status: Hospital is providing free TV during the pandemic.

Hôpital Cité de la Santé-Laval, Laval
Rental status: Hospital is providing free TV during the pandemic.

Hôpital du Sacré-Cœur, Montreal
Rental status: Hospital is providing free TV during the pandemic.

Hôpital Fleury, Montreal
Rental status: Hospital is providing free TV during the pandemic.

Hôpital Jean-Talon, Montreal
Rental status: Hospital is providing free TV during the pandemic.

IUGM – Geriatric Institute of Montreal, Montreal
Rental status: Hospital is providing free TV during the pandemic.

Saskatoon City, Saskatoon
Rental status: Hospital is providing free TV during the pandemic.

Saskatoon Royal Hospital, Saskatoon
Rental status: Hospital is providing free TV during the pandemic.

Saskatoon St. Paul’s, Saskatoon
Rental status: Hospital is providing free TV during the pandemic

Regina General Unit 6F, Regina
Rental status: Hospital is providing free TV during the pandemic.

How to Rent myHealthHub:

Most rentals can still be done online by visiting our Rent Now page.

However, some hospitals require onsite rental activation. Since our team is currently restricted from accessing some hospitals, we’re unable to activate those devices at this time. We’re working hard to find a solution. Please check back for updates.

How to Get Technical Support:

We’re currently unable to provide onsite technical support at some hospitals, due to restrictions. Remote technical support is still available through our call centre at 1-866-223-3686. Please check back for updates.

Thank you for your patience during this time.

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