Skip to content

COVID-19 PANDEMIC UPDATES

COVID-19 measures may be affecting myHealthHub services at your hospital

Updated: April 19, 2021

Date of free TV activation is different for each site.

Due to the COVID-19 pandemic, hospitals are taking additional measures to keep patients and staff safe, while helping patients manage isolation during visitor restrictions. As a result, individual hospitals have taken the position to provide entertainment and Internet access to their patients at no charge during the pandemic crisis. In addition, our team’s access to many hospitals have been restricted to avoid transmitting the virus, and we’re unable to provide onsite rental activation and support in some locations.

Please check the status of your hospital below before proceeding to rent online or through our call centre. We will continue to provide online rentals through our Rent Now page for those hospitals that require it.

At HealthHub, we’re committed to providing our customers with the best experience possible. We’re working closely with hospitals to find solutions and options, while also adhering to public health advice and putting the health and safety of patients and staff above all.

We’re continuing to monitor this situation closely and will provide updates as they become available

Hospitals Currently Affected, by Province:

Grey Nuns Community Hospital, Edmonton
Rental status: Hospital is providing free TV during the pandemic.

Cowichan District Regional Hospital, Duncan
Rental status: Hospital is providing free TV during the pandemic.

East Kootenay Regional Hospital, Cranbrook
Rental status: Hospital is providing free TV during the pandemic.

Kelowna General Hospital, Kelowna
Rental status: Hospital is providing free TV during the pandemic.

Nanaimo Regional General Hospital, Nanaimo
Rental status: Hospital is providing free TV during the pandemic.

Prince Rupert Regional Hospital, Prince Rupert
Rental status: Hospital is providing free TV during the pandemic.

Richmond General Hospital, Vancouver
Rental status: Hospital is providing free TV during the pandemic.

Royal Jubilee Hospital, Victoria
Rental status: Hospital is providing free TV during the pandemic.

Shuswap Lake General Hospital, Salmon Arm
Rental status: Hospital is providing free TV during the pandemic.

Surrey Memorial Hospital Critical Care Tower, Surrey
Rental status: Hospital is providing free TV during the pandemic

St. Paul’s Hospital, Vancouver
Rental status: Hospital is providing free TV during the pandemic.

University Hospital of Northern BC, Prince George
Rental status: Hospital is providing free TV during the pandemic.

Victoria General, Victoria
Rental status: Hospital is providing free TV during the pandemic.

Seven Oaks Hospital, Winnipeg
Rental status: Hospital is providing free TV during the pandemic.

Bluewater Health, Sarnia
Rental status: Hospital is providing free TV during the pandemic.

Brampton Civic Hospital, Brampton
Rental status: Hospital is providing free TV during the pandemic.

Cambridge Memorial Hospital (Floor: B3-100), Cambridge
Rental status: This floor is providing free TV during the pandemic.

Chatham-Kent Health Alliance, Chatham
Rental status: Hospital is providing free TV during the pandemic

Clinton Public Hospital, Clinton
Rental status: Hospital is providing free TV during the pandemic.

Collingwood General and Marine Hospital, Collingwood
Rental status: Hospital is providing free TV during the pandemic.

Etobicoke General Hospital, Etobicoke
Rental status: Hospital is providing free TV during the pandemic.

Freeport Hospital, Kitchener
Rental status: Hospital is providing free Phone Services during the pandemic.

Georgetown Hospital, Georgetown
Rental status: Hospital is providing free TV during the pandemic.

Georgian Bay General Hospital, Georgian Bay
Rental status: Hospital is providing free TV during the pandemic.

Grand River Hospital – K-W Campus, Kitchener
Rental status: Hospital is providing free Phone Services during the pandemic.

Health Sciences North – 6th Floor South Tower Only, Sudbury
Rental status: This floor is providing free TV during the pandemic.

Hôpital Montfort, Ottawa
Rental status: Hospital is providing free TV during the pandemic.

Huntsville District Memorial Hospital Site, Huntsville
Rental status: Hospital is providing free TV during the pandemic. 

Milton District Hospital, Milton
Rental status: Hospital is providing free TV during the pandemic.

Milton District Hospital (2N 200-223), Milton
Rental status: Hospital is providing free TV during the pandemic.

Oakville Trafalgar Memorial Hospital, Oakville
Rental status: Hospital is providing free TV during the pandemic.

Providence Healthcare, Scarborough
Rental status: Hospital is providing free TV during the pandemic.

Providence Healthcare – Stroke Unit (A3), Scarborough
Rental status: Hospital is providing free TV during the pandemic.

South Muskoka Memorial Hospital Site, Bracebridge
Rental status: Hospital is providing free TV during the pandemic.

St. Joseph’s, Toronto
Rental status: Hospital is providing free TV during the pandemic.

St. Mary’s General Hospital, Kitchener
Rental status: Hospital is providing free TV during the pandemic.

St. Mary’s Memorial Hospital, St. Mary’s
Rental status: Hospital is providing free TV during the pandemic.

St. Michael’s Hospital (Floors: 2, 4, 6, 7, 8, 14)
Rental status: Hospital is providing free TV during the pandemic.

St. Michael’s Hospital (Floors: 9, 15, 16 or Tower floors)
Rental status: Hospital is providing free TV during the pandemic.

St. Thomas Elgin General Hospital, St. Thomas
Rental status: Hospital is providing free TV during the pandemic.

Thunder Bay Regional Health Sciences Centre (Floors: 3A, 3B), Thunder Bay 
Rental status: These floors are providing free TV during the pandemic.

Timmins and District Hospital, Timmins
Rental status: Hospital is providing free TV during the pandemic.

Windsor Regional Hospital – Met Campus, Windsor
Rental status: Hospital is providing free TV during the pandemic.

Windsor Regional Hospital – Ouellette Campus, Winsdor
Rental status: Hospital is providing free TV during the pandemic.

Woodstock General Hospital, Woodstock
Rental status: Hospital is providing free TV during the pandemic.

Hôpital d’Alma, Lac St. Jean
Rental status: Hospital is providing free TV during the pandemic

Hôpital de Chicoutimi, Saguenay
Rental status: Hospital is providing free TV during the pandemic

Hôpital de Granby, Granby
Rental status: Hospital is providing free TV during the pandemic.

Hôpital de Verdun Montreal
Rental status: Hospital is providing free TV during the pandemic.

Hôpital du Sacré-Cœur, Montreal
Rental status: Hospital is providing free TV during the pandemic.

Hôpital Fleury, Montreal
Rental status: Hospital is providing free TV during the pandemic.

Hôpital Jean-Talon, Montreal
Rental status: Hospital is providing free TV during the pandemic.

Pasqua Hospital, Regina
Rental status: Hospital is providing free TV during the pandemic.

Prince Albert Victoria, Prince Albert
Rental status: Hospital is providing free TV during the pandemic.

Regina General Hospital, Regina
Rental status: Hospital is providing free TV during the pandemic.

Royal University Hospital, Saskatoon
Rental status: Hospital is providing free TV during the pandemic.

Saskatoon City Hospital, Saskatoon
Rental status: Hospital is providing free TV during the pandemic.

St. Paul’s Hospital, Saskatoon
Rental status: Hospital is providing free TV during the pandemic

How to Rent myHealthHub:

Most rentals can still be done online by visiting our Rent Now page.

However, some hospitals require onsite rental activation. Since our team is currently restricted from accessing some hospitals, we’re unable to activate those devices at this time. We’re working hard to find a solution. Please check back for updates.

How to Get Technical Support:

We’re currently unable to provide onsite technical support at some hospitals, due to restrictions. Remote technical support is still available through our call centre at 1-866-223-3686 (Monday-Friday 8:30am-11:00pm EST, Saturday-Sunday 10:30am-8:00pm EST). Please check back for updates.

Thank you for your patience during this time.

en_CAEnglish
HealthHub Patient Engagement Solutions

Refund Policy

Rental orders with HealthHub Patient Engagement Solutions are refundable within the following guidelines:

  • Days that have been paid for (paid days1 ), but cannot be used due to a service interruption3 caused by a qualified technical issue4 may be refunded at the daily rate.

  • A day is considered used 2 hours after rental start time. Rental start time is defined by the rental order.

  • Any free days2 of rental included in a multi-day rental package cannot be exchanged for money or transferred to another patient.

  • If a refund is processed before all paid days are used, any free days are forfeited.

  • Refunds are processed from the time they are requested, and will not be backdated.

  • Once a service interruption is reported, paid days will be either refunded or added to the rental period (the choice is up to the patient). Free days will be added to the rental period, and cannot be refunded or exchanged for money.

Definitions

1 Paid days = Days of service paid for with your chosen service package. All paid days must be used before the free days in a package begin. There is 1 paid day in the daily package, 5 paid days in the weekly package and 15 paid days in the monthly package. (Please note: some sites may have different rental packages).

2 Free days = Days of service that were gifted to you by HealthHub with your chosen service package. The weekly package includes 2 free days (5 paid days, 2 free days) the monthly includes 15 free days (15 paid days, 15 free days). (Please note: some sites may have different rental packages).

3 Service interruption = Service use disrupted due to a qualified technical issue, or due to being moved to a new room with a missing or damaged HealthHub terminal. (Please note: this policy applies to service delivery problems for which HealthHub is responsible; it does not apply to those for which the hospital is responsible).

4 Qualified technical issue = A technical problem that impacts service delivery or enjoyment of services on your device.