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COVID-19 Solutions for
Canadian Hospitals

Keep patients, families and providers connected with solutions from HealthHub.

Patients are isolated and lonely

Being in the hospital has never been easy, but COVID-19 has made it even more challenging. Patients are struggling with loneliness, boredom, anxiety and fear.

myHealthHub and our new features are designed for Canadian hospitals to keep patients engaged and connected with family and healthcare providers.

myHealthHub Connections - English Diagram

Family Chat

Connect patients with family and friends.

  • Secure
  • Easy to use
  • No account set-up
  • Unique location ID for each bed

Virtual Rounds

Connect patients with healthcare providers.

  • Secure
  • Easy to use
  • Patient or bed lookup
  • Reduce RoPC and PPE usage

See how Family Chat is helping patients and families stay connected at Southlake Regional Health Centre.

At a time when physical distancing is critical, yet compassionate care and contact with family remains vital, the value of virtual connections has never been greater. The daughter who plays the piano to her elderly mother while she sleeps, the new mother who shared the first moments of her newborn’s life, the family living across Canada unable to visit their elderly mother. These are some of the heartwarming stories we’ve garnered as a result of Southlake’s work alongside HealthHub. Thank you HealthHub for all your support for our patients and our staff.

Lorrie Reynolds
Director of Patient Experience
Southlake Regional Health Centre

Schedule your free demo today.

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myHealthHub - Microsystem diagram

myHealthHub
MicroSystems

A lighter version of myHealthHub, MicroSystems enable rapid deployment of our most popular apps. Designed for up to 48 beds, they are ideal for COVID-19 units or where older TV systems are failing. Keep patients engaged and connected, while reducing RoPC and PPE usage.

  • Rapid deployment in just 2-4 weeks
  • Scalable as hospital needs evolve
  • Features our most popular apps like Family Chat, Entertainment, Hospital Information and Surveys

Other Ways myHealthHub is Helping

New and existing applications to support hospitals’ COVID-19 response.

Media & Entertainmanet

Patient Education

Hospital Information

Patient Surveys

Patient Requests

WiFi Hotspots

Schedule your free demo today.

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HealthHub Patient Engagement Solutions

Refund Policy

Rental orders with HealthHub Patient Engagement Solutions are refundable within the following guidelines:

  • Days that have been paid for (paid days1 ), but cannot be used due to a service interruption3 caused by a qualified technical issue4 may be refunded at the daily rate.

  • A day is considered used 2 hours after rental start time. Rental start time is defined by the rental order.

  • Any free days2 of rental included in a multi-day rental package cannot be exchanged for money or transferred to another patient.

  • If a refund is processed before all paid days are used, any free days are forfeited.

  • Refunds are processed from the time they are requested, and will not be backdated.

  • Once a service interruption is reported, paid days will be either refunded or added to the rental period (the choice is up to the patient). Free days will be added to the rental period, and cannot be refunded or exchanged for money.

Definitions

1 Paid days = Days of service paid for with your chosen service package. All paid days must be used before the free days in a package begin. There is 1 paid day in the daily package, 5 paid days in the weekly package and 15 paid days in the monthly package. (Please note: some sites may have different rental packages).

2 Free days = Days of service that were gifted to you by HealthHub with your chosen service package. The weekly package includes 2 free days (5 paid days, 2 free days) the monthly includes 15 free days (15 paid days, 15 free days). (Please note: some sites may have different rental packages).

3 Service interruption = Service use disrupted due to a qualified technical issue, or due to being moved to a new room with a missing or damaged HealthHub terminal. (Please note: this policy applies to service delivery problems for which HealthHub is responsible; it does not apply to those for which the hospital is responsible).

4 Qualified technical issue = A technical problem that impacts service delivery or enjoyment of services on your device.
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