Frequently Asked Questions

Internet access is not available at all hospitals at this time.

You can renew the rental service on our rental page here, or on the internet at www.connectmybed. Be prepared to provide your name and address, the hospital name, the floor, room and the bed number. You can pay by VISA credit, VISA debit, Mastercard credit, Mastercard debit, or American Express. Please have your payment details ready.

You can rent the service on our rental page here, or on the internet at www.connectmybed.ca. Be prepared to provide your name and address, the hospital name, the floor, room and the bed number. You can pay by VISA credit, VISA debit, Mastercard credit, Mastercard debit, or American Express. Please have your payment details ready.

Internet access is available where the equipment in place can support the service.

You can pay by VISA credit, VISA debit, Mastercard credit, Mastercard debit, or American Express. We no longer accept cash payment due to the difficulties in preventing and controlling infectious diseases.

As soon as you notice your service is not working, call our call centre at 1-866-223-3686. Make sure to note the service ticket number.

HealthHub receives its content from many cable companies based on the location of the hospital. We work with the hospital to select a wide variety of popular channels.

Should you ever experience an interruption with your service please call our customer support number at 1-866-223-3686