{"id":3808,"date":"2021-01-12T00:26:48","date_gmt":"2021-01-12T05:26:48","guid":{"rendered":"https:\/\/healthhubsolutions.ca\/?post_type=jet-popup&#038;p=3808"},"modified":"2026-03-26T12:40:51","modified_gmt":"2026-03-26T16:40:51","slug":"refund-policy","status":"publish","type":"jet-popup","link":"https:\/\/healthhubsolutions.ca\/fr\/jet-popup\/refund-policy\/","title":{"rendered":"Politique de remboursement:"},"content":{"rendered":"\t\t<div data-elementor-type=\"jet-popup\" data-elementor-id=\"3808\" class=\"elementor elementor-3808\" data-elementor-post-type=\"jet-popup\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-eb60d19 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"eb60d19\" data-element_type=\"section\" data-e-type=\"section\" 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class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/healthhubsolutions.ca\/fr\/\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"181\" src=\"https:\/\/healthhubsolutions.ca\/wp-content\/uploads\/2023\/02\/hhs-go-FR-Colour-updated-768x181.png\" class=\"attachment-medium_large size-medium_large wp-image-7151\" alt=\"\" srcset=\"https:\/\/healthhubsolutions.ca\/wp-content\/uploads\/2023\/02\/hhs-go-FR-Colour-updated-768x181.png 768w, https:\/\/healthhubsolutions.ca\/wp-content\/uploads\/2023\/02\/hhs-go-FR-Colour-updated-300x71.png 300w, https:\/\/healthhubsolutions.ca\/wp-content\/uploads\/2023\/02\/hhs-go-FR-Colour-updated-1024x242.png 1024w, https:\/\/healthhubsolutions.ca\/wp-content\/uploads\/2023\/02\/hhs-go-FR-Colour-updated-1536x363.png 1536w, https:\/\/healthhubsolutions.ca\/wp-content\/uploads\/2023\/02\/hhs-go-FR-Colour-updated-18x4.png 18w, https:\/\/healthhubsolutions.ca\/wp-content\/uploads\/2023\/02\/elementor\/thumbs\/hhs-go-FR-Colour-updated-q7iqlnqozbwvjsy7i3hzl5rwv7ep5vel1vsz4dodpc.png 202w, https:\/\/healthhubsolutions.ca\/wp-content\/uploads\/2023\/02\/hhs-go-FR-Colour-updated.png 1609w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-abf5572 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"abf5572\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;_id&quot;:&quot;72cfe20&quot;,&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a7fb36f\" data-id=\"a7fb36f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3a3de6c elementor-widget elementor-widget-heading\" data-id=\"3a3de6c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our Refund Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c5f507a elementor-widget elementor-widget-text-editor\" data-id=\"c5f507a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\"><span style=\"color: #000000;\"><strong>Rental orders with HealthHub Patient Engagement Solutions are refundable within the following guidelines:<\/strong><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-df4a300 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"df4a300\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;_id&quot;:&quot;1ae001a&quot;,&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7b60977\" data-id=\"7b60977\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ffc55f3 elementor-widget elementor-widget-text-editor\" data-id=\"ffc55f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><span style=\"color: #000000;\"><span style=\"color: #000000;\">Days that have been paid for (paid days<sup>1<\/sup>\u00a0), but cannot be used due to a service interruption<sup>3<\/sup>\u00a0caused by a qualified technical issue<sup>4<\/sup>\u00a0may be refunded at the daily rate.<\/span><\/span><p>\u00a0<\/p><\/li><li style=\"list-style-type: none;\"><ul><li><span style=\"color: #000000;\"><span style=\"color: #000000;\">A day is considered used 2 hours after rental start time. Rental start time is defined by the rental order.<\/span><\/span><p>\u00a0<\/p><\/li><li><span style=\"color: #000000;\"><span style=\"color: #000000;\">Any free days<sup>2<\/sup>\u00a0of rental included in a multi-day rental package cannot be exchanged for money or transferred to another patient.<\/span><\/span><p>\u00a0<\/p><\/li><li><span style=\"color: #000000;\"><span style=\"color: #000000;\">If a refund is processed before all paid days are used, any free days are forfeited.<\/span><\/span><p>\u00a0<\/p><\/li><li><span style=\"color: #000000;\"><span style=\"color: #000000;\">Refunds are processed from the <em style=\"font-size: 1rem;\">time they are requested<\/em><span style=\"font-size: 1rem;\">, and will not be backdated.<\/span><\/span><\/span><p>\u00a0<\/p><\/li><li><span style=\"color: #000000;\">Once a service interruption is reported, paid days will be either refunded or added to the rental period (the choice is up to the patient). Free days will be added to the rental period, and cannot be refunded or exchanged for money.<\/span><\/li><\/ul><\/li><\/ul><p><span style=\"color: #000000;\"><strong style=\"font-size: 1rem;\">Please Note:<\/strong><span style=\"font-size: 1rem;\">\u00a0There are\u00a0<\/span><strong style=\"font-size: 1rem;\">NO REFUNDS<\/strong><span style=\"font-size: 1rem;\">\u00a0for early discharge.<\/span><\/span>\u00a0\u00a0<\/p><p><span style=\"text-decoration: underline;\"><span style=\"color: #000000; text-decoration: underline;\">Definitions<\/span><\/span><\/p><p><span style=\"color: #000000;\"><sup>1<\/sup>\u00a0<strong>Paid days<\/strong>\u00a0= Days of service paid for with your chosen service package. All paid days must be used before the free days in a package begin. There is 1 paid day in the daily package, 5 paid days in the weekly package and 15 paid days in the monthly package. (Please note: some sites may have different rental packages).<\/span><\/p><p><span style=\"color: #000000;\"><sup>2<\/sup>\u00a0<strong>Free days<\/strong>\u00a0= Days of service that were gifted to you by HealthHub with your chosen service package. The weekly package includes 2 free days (5 paid days, 2 free days) the monthly includes 15 free days (15 paid days, 15 free days). (Please note: some sites may have different rental packages).<\/span><\/p><p><span style=\"color: #000000;\"><sup>3<\/sup>\u00a0<strong>Service interruption<\/strong>\u00a0= Service use disrupted due to a qualified technical issue, or due to being moved to a new room with a missing or damaged HealthHub terminal. (Please note: this policy applies to service delivery problems for which HealthHub is responsible; it does not apply to those for which the hospital is responsible).<\/span><\/p><p><span style=\"color: #000000;\"><sup>4<\/sup>\u00a0<strong>Qualified technical issue<\/strong>\u00a0= A technical problem that impacts service delivery or enjoyment of services on your device.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-342a068 elementor-widget elementor-widget-jet-popup-action-button\" data-id=\"342a068\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"jet-popup-action-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"jet-popup-action-button\">\n\t\t\n\t\t\t<a class=\"jet-popup-action-button__instance jet-popup-action-button--icon-after\" data-settings=\"{&quot;action-type&quot;:&quot;close-popup&quot;}\" href=\"#\"><span class=\"jet-popup-action-button__text\">Close<\/span>\t\t\t<\/a>\n\n\t\t\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"author":1,"template":"","meta":{"_acf_changed":false,"content-type":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_styles":[],"_settings":{"jet_popup_type":"default","jet_popup_animation":"zoom-in","jet_popup_open_trigger":"custom-selector","jet_popup_on_close_event":"none","jet_popup_scroll_to_anchor":"","jet_popup_page_load_delay":1,"jet_popup_user_inactivity_time":1,"jet_popup_scrolled_to_value":10,"jet_popup_on_date_value":"2026-04-26 12:40","jet_popup_on_time_start_value":"","jet_popup_on_time_end_value":"","jet_popup_start_date_and_time":"2026-04-26 12:40","jet_popup_end_date_and_time":"2026-04-26 12:40","jet_popup_custom_selector":".refund-policy-open","jet_popup_prevent_scrolling":"no","jet_popup_show_once":"no","jet_popup_show_again_delay":"none","jet_popup_use_ajax":"no","jet_popup_force_ajax":"no","jet_role_condition":[],"use_close_button":"yes","close_button_icon":{"value":"","library":""},"selected_close_button_icon":{"value":"","library":""},"use_overlay":"yes","close_on_overlay_click":"yes","use_content_cache":true}},"class_list":["post-3808","jet-popup","type-jet-popup","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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