{"id":6630,"date":"2022-06-24T16:21:02","date_gmt":"2022-06-24T20:21:02","guid":{"rendered":"https:\/\/healthhubsolutions.ca\/?p=6630"},"modified":"2025-08-18T12:47:45","modified_gmt":"2025-08-18T16:47:45","slug":"healthhub-enhancements-make-for-a-better-user-experience-say-customer-survey-results","status":"publish","type":"post","link":"https:\/\/healthhubsolutions.ca\/fr\/healthhub-enhancements-make-for-a-better-user-experience-say-customer-survey-results\/","title":{"rendered":"Les am\u00e9liorations apport\u00e9es par UniversSant\u00e9 bonifient l\u2019exp\u00e9rience utilisateur, selon les r\u00e9sultats du sondage aupr\u00e8s des clients"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"6630\" class=\"elementor elementor-6630\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-657dedb elementor-section-full_width elementor-section-height-min-height elementor-section-height-default elementor-section-items-middle\" data-id=\"657dedb\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;ba053a7&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-76a62bd4\" data-id=\"76a62bd4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-451e832 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"451e832\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;ba053a7&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3e8e8ff\" data-id=\"3e8e8ff\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1a14f4c elementor-widget elementor-widget-heading\" data-id=\"1a14f4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">HealthHub Enhancements Make for a Better User Experience, Say Customer Survey Results<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f155e1 elementor-widget elementor-widget-text-editor\" data-id=\"2f155e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-size: 1rem;\">Over the last year, HealthHub has made several upgrades to its website\u2019s self-serve experience for patients who want to rent bedside services or get customer support.<\/span><\/p>\n<p>As a result, we\u2019ve seen an uptick in usage and a positive impact on our customer survey satisfaction results.<\/p>\n<p>Here is a summary of what we\u2019ve done and the results we\u2019ve seen:<\/p>\n<h2>\u201cConnectMyBed\u201d Enhancements<\/h2>\n<p>HealthHub has introduced a better experience on our ConnectMyBed page. These changes allow patients to:<\/p>\n<ul>\n<li><strong>Access expanded self-service tools directly on HealthHub\u2019s website<\/strong>, including an enhanced \u201crent now\u201d feature with the option to search using a bed locator or an interactive map<\/li>\n<li><strong>Enjoy a customized rental experience<\/strong> from the hospital bedside<\/li>\n<li><strong>Use these features from any device<\/strong>, including mobile and desktop, and in both English and French<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9c4e5a9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9c4e5a9\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4e58926\" data-id=\"4e58926\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-97f7a95 elementor-widget elementor-widget-image\" data-id=\"97f7a95\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>.elementor-element-97f7a95{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d7bc49 elementor-widget elementor-widget-image\" data-id=\"9d7bc49\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"433\" src=\"https:\/\/healthhubsolutions.ca\/wp-content\/uploads\/2022\/06\/Connect-mon-lit-1024x433.png\" class=\"attachment-large size-large wp-image-6636\" alt=\"\" srcset=\"https:\/\/healthhubsolutions.ca\/wp-content\/uploads\/2022\/06\/Connect-mon-lit-1024x433.png 1024w, https:\/\/healthhubsolutions.ca\/wp-content\/uploads\/2022\/06\/Connect-mon-lit-300x127.png 300w, https:\/\/healthhubsolutions.ca\/wp-content\/uploads\/2022\/06\/Connect-mon-lit-768x325.png 768w, https:\/\/healthhubsolutions.ca\/wp-content\/uploads\/2022\/06\/Connect-mon-lit-1536x650.png 1536w, https:\/\/healthhubsolutions.ca\/wp-content\/uploads\/2022\/06\/Connect-mon-lit-2048x867.png 2048w, https:\/\/healthhubsolutions.ca\/wp-content\/uploads\/2022\/06\/Connect-mon-lit-18x8.png 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-eec750c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"eec750c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cf3f05b\" data-id=\"cf3f05b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-70ea7ff elementor-widget elementor-widget-text-editor\" data-id=\"70ea7ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><span lang=\"EN\">\u201cContact Us\u201d Enhancements<\/span><\/h2><p>We\u2019ve also improved our <a href=\"https:\/\/healthhubsolutions.ca\/contact\/\">Contact Us<\/a> page experience by introducing a series of interactive questions. These enhancements help users:<\/p><ul><li><strong>Get answers to specific questions<\/strong>, easily and intuitively<\/li><li><strong>Reduce the need to call customer support<\/strong>, saving time and providing 24\/7 support<\/li><li><strong>Enjoy a self-directed experience, <\/strong>getting to success faster and with more autonomy<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2ed50fc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2ed50fc\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-82900c2\" data-id=\"82900c2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3367f13 elementor-widget elementor-widget-image\" data-id=\"3367f13\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>.elementor-element-3367f13{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-757f0d9 elementor-widget elementor-widget-image\" data-id=\"757f0d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"621\" src=\"https:\/\/healthhubsolutions.ca\/wp-content\/uploads\/2022\/06\/Contact-FR-1024x621.png\" class=\"attachment-large size-large wp-image-6638\" alt=\"\" srcset=\"https:\/\/healthhubsolutions.ca\/wp-content\/uploads\/2022\/06\/Contact-FR-1024x621.png 1024w, https:\/\/healthhubsolutions.ca\/wp-content\/uploads\/2022\/06\/Contact-FR-300x182.png 300w, https:\/\/healthhubsolutions.ca\/wp-content\/uploads\/2022\/06\/Contact-FR-768x466.png 768w, https:\/\/healthhubsolutions.ca\/wp-content\/uploads\/2022\/06\/Contact-FR-1536x931.png 1536w, https:\/\/healthhubsolutions.ca\/wp-content\/uploads\/2022\/06\/Contact-FR-2048x1242.png 2048w, https:\/\/healthhubsolutions.ca\/wp-content\/uploads\/2022\/06\/Contact-FR-18x12.png 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d20d5fd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d20d5fd\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-028ae61\" data-id=\"028ae61\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-09b3cdb elementor-widget elementor-widget-text-editor\" data-id=\"09b3cdb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>The Outcome? A Better Customer Experience<\/h2><p>To measure our progress, HealthHub uses a customer satisfaction survey on an ongoing basis.<\/p><p>Over the past several months, the results of the survey have been positive.<\/p><p>Here are a few highlights:<\/p><ul><li><strong>74% of patients <\/strong>are accessing rentals and services online<\/li><li>Patients activate rentals or request service<strong> in under 2 minutes<\/strong><\/li><li><strong>The overall satisfaction rate is averaging at 80.3% in 2022 <\/strong><\/li><\/ul><p>Of note, the majority of customers surveyed rated 4-stars or higher in the following:<\/p><ul><li><strong>78% rated 4-stars <\/strong>or higher for rental experience<\/li><li><strong>80% rated 4-stars <\/strong>or higher for quick time to order<\/li><\/ul><p>These trends are reflected in recent reviews:<\/p><p><em>\u201cI was so impressed with HealthHub and the rep\u2026 I found the whole experience to be outstanding. <strong>This experience will not be forgotten.<\/strong>\u201d \u2013 Google Reviewer<\/em><\/p><p><em>\u201cWhat a wonderful experience during such a horrible time. My dad had surgery and because of COVID, no visitors were allowed\u2026 <strong>Thank you HealthHub for being so efficient during this time.<\/strong> You had a positive impact on my dad\u2019s recovery and gave my family peace of mind as we couldn\u2019t be there for him.\u201d <\/em>\u2013 Google Reviewer<\/p><p>At HealthHub, we remain a committed partner to hospitals, patients and their families by providing integrated technology at the bedside. By investing in the right health technology, together we can build a healthcare system for today and the future.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-55ec493 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"55ec493\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;b577c98&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-248488d\" data-id=\"248488d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d95d54b elementor-widget elementor-widget-spacer\" data-id=\"d95d54b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Au cours de la derni\u00e8re ann\u00e9e, UniversSant\u00e9 a apport\u00e9 plusieurs am\u00e9liorations 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