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Graham Neil Appointed as HealthHub’s Interim CEO

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February 10, 2022 –

Today, HealthHub Patient Engagement Solutions announced that Graham Neil has been appointed as the company’s Interim Chief Executive Officer (CEO).

Graham brings over 20 years of leadership at the C-suite level with extensive experience as a Chief Financial Officer (CFO) and Vice President of Finance for several national healthcare companies.

Before joining HealthHub, Graham was most recently the CFO at Canadian Orthodontic Partners where he helped scale the company from 5 clinics to over 60 clinics across Canada, which saw company’s revenue grow significantly in a little under 5 years.

Graham has acquired broad exposure to private equity, public markets, and debt and equity financings, along with gaining operational experience at both private and public companies. His background also includes working with companies at various stages of development including start-ups, high growth, mergers and acquisitions and strategic exits.

“I’m truly honoured to be joining HealthHub in this capacity,” said Graham Neil when speaking about his appointment. “The weeks and months ahead won’t necessarily be easy – because change never is – but I’m eager to support and lead HealthHub through this transition. I strongly believe in the vision of this company, and I look forward to helping deliver on the transformative value of HealthHub’s world class technology.”

Graham’s appointment is the latest in a series of announcements HealthHub has made that further strengthen its leadership team. Graham joins recent additions Drew Lenardon, VP of Sales, and Peter Varga, Chief Clinical Executive — all with extensive experience in the healthcare sector.

Refund Policy

Rental orders with HealthHub Patient Engagement Solutions are refundable within the following guidelines:

  • Days that have been paid for (paid days1 ), but cannot be used due to a service interruption3 caused by a qualified technical issue4 may be refunded at the daily rate.

  • A day is considered used 2 hours after rental start time. Rental start time is defined by the rental order.

  • Any free days2 of rental included in a multi-day rental package cannot be exchanged for money or transferred to another patient.

  • If a refund is processed before all paid days are used, any free days are forfeited.

  • Refunds are processed from the time they are requested, and will not be backdated.

  • Once a service interruption is reported, paid days will be either refunded or added to the rental period (the choice is up to the patient). Free days will be added to the rental period, and cannot be refunded or exchanged for money.

Definitions

1 Paid days = Days of service paid for with your chosen service package. All paid days must be used before the free days in a package begin. There is 1 paid day in the daily package, 5 paid days in the weekly package and 15 paid days in the monthly package. (Please note: some sites may have different rental packages).

2 Free days = Days of service that were gifted to you by HealthHub with your chosen service package. The weekly package includes 2 free days (5 paid days, 2 free days) the monthly includes 15 free days (15 paid days, 15 free days). (Please note: some sites may have different rental packages).

3 Service interruption = Service use disrupted due to a qualified technical issue, or due to being moved to a new room with a missing or damaged HealthHub terminal. (Please note: this policy applies to service delivery problems for which HealthHub is responsible; it does not apply to those for which the hospital is responsible).

4 Qualified technical issue = A technical problem that impacts service delivery or enjoyment of services on your device.
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