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Chatter That Matters with Paul

HealthHub Featured on Tony Chapman’s Chatter that Matters – The Small Business Matters Series, Presented by RBC

April 21, 2020 – HealthHub’s Paul Hemburrow, Chief Customer Officer and EVP, Sales & Marketing, was pleased to be featured on Tony Chapman’s latest episode the podcast Chatter That Matters – The Small Business Matters Series, Presented by RBC.

In this episode, Paul shares HealthHub’s story and vision, explaining how over the past year and a half, the company has transformed from a business that simply rented TV to patients in hospitals, into a forward-thinking tech company that offers a suite of innovative patient engagement tools, which benefit both patients and healthcare workers. 

Paul also explains the moment he knew HealthHub was onto something great – when they were chosen by Southlake Hospital in Newmarket to configure myHealthHub, the company’s patient engagement platform, to meet the needs of the hospital’s patients and staff.

In the second half of the podcast, Paul receives helpful advice from business experts, discussing how HealthHub can survive the economic storm created by the COVID-19 pandemic, and even come out stronger. He also discusses with the experts how HealthHub’s tools can help by putting the future of healthcare in the patients’ hands – a need that’s become even more apparent in light of COVID-19.

Thank you to Tony Chapman for inviting HealthHub’s Paul Hemburrow to be a guest on the podcast series, and thank you to RBC for presenting it.

Listen to Episode 2 of the #SmallBusinessMatters series, presented by @RBC.

Image credit: Tony Chapman, Chatter That Matters – The Small Business Matters Series, Presented by RBC

Refund Policy

Rental orders with HealthHub Patient Engagement Solutions are refundable within the following guidelines:

  • Days that have been paid for (paid days1 ), but cannot be used due to a service interruption3 caused by a qualified technical issue4 may be refunded at the daily rate.

  • A day is considered used 2 hours after rental start time. Rental start time is defined by the rental order.

  • Any free days2 of rental included in a multi-day rental package cannot be exchanged for money or transferred to another patient.

  • If a refund is processed before all paid days are used, any free days are forfeited.

  • Refunds are processed from the time they are requested, and will not be backdated.

  • Once a service interruption is reported, paid days will be either refunded or added to the rental period (the choice is up to the patient). Free days will be added to the rental period, and cannot be refunded or exchanged for money.


1 Paid days = Days of service paid for with your chosen service package. All paid days must be used before the free days in a package begin. There is 1 paid day in the daily package, 5 paid days in the weekly package and 15 paid days in the monthly package. (Please note: some sites may have different rental packages).

2 Free days = Days of service that were gifted to you by HealthHub with your chosen service package. The weekly package includes 2 free days (5 paid days, 2 free days) the monthly includes 15 free days (15 paid days, 15 free days). (Please note: some sites may have different rental packages).

3 Service interruption = Service use disrupted due to a qualified technical issue, or due to being moved to a new room with a missing or damaged HealthHub terminal. (Please note: this policy applies to service delivery problems for which HealthHub is responsible; it does not apply to those for which the hospital is responsible).

4 Qualified technical issue = A technical problem that impacts service delivery or enjoyment of services on your device.