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HealthHub Patient Engagement Solutions Board Appoints New CEO


Jun 01, 2022, 09:00 ET

HealthHub Patient Engagement Solutions is thrilled to announce the appointment of Glenn Gale as Chief Executive Officer, beginning June 1, 2022. The Board expresses appreciation and gratitude to Graham Neil, who has been acting as HealthHub’s Interim CEO for the past four months, successfully guiding the organization through this transition period. Graham will be resuming his duties as Chief Financial Officer at HealthHub.

Glenn Gale brings to HealthHub over 30 years of healthcare experience in the public and private sectors, most recently as a senior executive at IBM Watson Health in Canada. During his 17-year tenure in various roles at IBM, Glenn contributed to significant growth in IBM’s healthcare division.

“I am truly honoured and humbled to be selected to lead HealthHub,” said Glenn. “I am very excited to be part of this passionate and focused team of professionals in every level of the organization. Together, we are embarking on an interesting and rewarding journey for the benefit of the patients, health service providers and partners we serve here at HealthHub.”

The HealthHub Board and Executive Leadership Team are confident that Glenn’s extensive healthcare experience in the private and public sector will allow him to contribute in-depth knowledge in clinical culture, operations and strategy in healthcare. His broad skillset including process improvement, relationship management, business development and strategic planning, will drive growth and ultimately create a better experience and outcomes for all stakeholders.

“Glenn will undoubtedly prove to be a valued asset to HealthHub,” said Brendan Paddick, Chair of the Board of Directors. “We believe the complementary background, skills and leadership of our new CEO, coupled with the expertise and commitment of our entire executive leadership team, will position HealthHub to surpass its short and long-term goals in delivering a better patient and provider experience.”

About HealthHub Patient Engagement Solutions:

Headquartered in Mississauga, Ontario, HealthHub Patient Engagement Solutions help Canadian hospitals engage their patients and transform their experience through our digital bedside patient engagement platform. We’re proud healthtech advocates, partnering with Canadian healthcare leaders, empowering patients to play an active role in their care and providing clinicians with real-time access to information. We’re driven by our passion to help deliver the best care and experience possible. To engage with us, please visit

SOURCE HealthHub Patient Engagement Solutions

For further information: Talia Novik, Director of Marketing, 647-229-8466,

Refund Policy

Rental orders with HealthHub Patient Engagement Solutions are refundable within the following guidelines:

  • Days that have been paid for (paid days1 ), but cannot be used due to a service interruption3 caused by a qualified technical issue4 may be refunded at the daily rate.

  • A day is considered used 2 hours after rental start time. Rental start time is defined by the rental order.

  • Any free days2 of rental included in a multi-day rental package cannot be exchanged for money or transferred to another patient.

  • If a refund is processed before all paid days are used, any free days are forfeited.

  • Refunds are processed from the time they are requested, and will not be backdated.

  • Once a service interruption is reported, paid days will be either refunded or added to the rental period (the choice is up to the patient). Free days will be added to the rental period, and cannot be refunded or exchanged for money.


1 Paid days = Days of service paid for with your chosen service package. All paid days must be used before the free days in a package begin. There is 1 paid day in the daily package, 5 paid days in the weekly package and 15 paid days in the monthly package. (Please note: some sites may have different rental packages).

2 Free days = Days of service that were gifted to you by HealthHub with your chosen service package. The weekly package includes 2 free days (5 paid days, 2 free days) the monthly includes 15 free days (15 paid days, 15 free days). (Please note: some sites may have different rental packages).

3 Service interruption = Service use disrupted due to a qualified technical issue, or due to being moved to a new room with a missing or damaged HealthHub terminal. (Please note: this policy applies to service delivery problems for which HealthHub is responsible; it does not apply to those for which the hospital is responsible).

4 Qualified technical issue = A technical problem that impacts service delivery or enjoyment of services on your device.