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How myHealthHub Supports What Matters Most: Patients, Clinicians & Hospital Systems


April 14, 2022 –

Canadian hospitals are facing unique challenges. Between nurse shortages, recovering from COVID-19 and the ever-mounting costs, our healthcare systems and people need help.

Making hospitals a better place for patients, their families and clinicians is not an easy task, but we must begin moving forward. Doing so requires innovative and multifaceted solutions.

Across the board, patients and clinicians are looking for updated technology in hospitals – the kind of modernization that puts them in control and makes for a human-centered, effortless and integrated experience. Hospital systems are looking for better ways to increase efficiencies, unlock data and reduce costs. As decision-makers look to the future, digital transformation can offer healthcare a new world of solutions to these difficult problems.

When it comes to hospital technology, HealthHub’s myHealthHub is changing the game. Here’s how myHealthHub supports clinicians, patients and hospitals systems – right from the bedside.

1. How myHealthHub Empowers Patients & Their Caregivers


Enabling Patient Engagement

90% of Canadians say they want technology that puts them in greater control of their health, enabling them to achieve better health outcomes.

myHealthHub enables engagement by providing patients with easy access to verified health information and tools to self-manage care. This has been shown to lead to better decisions and a 54% reduction in medical errors. Engaged patients are also 47% less likely to be readmitted to hospital within 30 days.

Accessing Information

92% of patients report they want convenient access to personal health information.

By enabling patients to securely access a patient portal at the bedside, myHealthHub provides patients with greater visibility into their care plan. Plus, patients can use myHealthHub to easily search a large database of verified patient education resources to better understand their conditions and make informed choices.

Supporting Mental Health

Isolation impacts nearly 1/3 of seniors and is exacerbated during hospital stays. This has profound negative impacts on stress, anxiety, cognitive decline and depression. Other patients experience similar challenges.

In addition to entertainment, myHealthHub provides options for patient engagement and empowerment. It helps patients stay connected with their family and friends though video chat, internet, TV and social media access. It can also provide access to real-time mental health programs, such as resources at the bedside, helping patients maintain good mental health during their hospitalization.

Fostering Equity

40% of patients feel they donʼt have access to the information or health services they need.

Ensuring myHealthHub is offered to every patient during their hospital stay helps to reduce inequity by ensuring all patients have access to free content. Patients don’t need to rely on their personal devices and data plans, but instead can access quality educational resources, tools and entertainment right at the bedside.

Supporting Caregivers

Fear and anxiety are very real experiences for patients when admitted to hospital. Visitor restrictions add additional stress. This can negatively impact patients’ experiences with the hospital, as well as their capacity to engage in their own care.

myHealthHub offers video chat and secure, real-time access to personal health information to help patients remain connected to their caregivers, families and friends. This relieves anxiety and improves satisfaction, care outcomes and mental health, while also supporting caregivers during shared decision-making.

Strengthening Discharge Planning

40% of patient say they don’t receive enough information during discharge. This can lead to confusion, errors and higher rates of readmission.

myHealthHub empowers patients to view their discharge summary at the bedside, making it easy for a nurse to walk through it with them. Patients can also use myHealthHub to send an electronic copy of the information to themselves or a caregiver at home.

2. How myHealthHub Supports Clinicians


Enhancing Patient Safety & Quality of Care

Clinicians want to provide quality care and ensure patient safety. But current barriers, such as multiple applications and record-keeping systems, make this difficult.

myHealthHub brings the hospital’s existing EHR to the bedside. This saves time and makes it easier for clinicians to access documentation, patient education, medication reconciliation and clinical decision-making – all in one place.

Supporting Mental Health & Reducing Burnout

Reducing administrative workload for clinicians has been identified as one of the top solutions to burnout. Some studies show clinicians spend 2 hours of electronic documentation for every 1 hour of direct patient interaction.

myHealthHub offers a digital tool that reduces frustration and stress for nurses by allowing them to access information in real-time at the bedside, rather than sharing computers in the hallway or at a nurse’s station. Nurses who are satisfied with their clinical systems are 58% less likely to feel burnt-out.

Facilitating Efficient Clinical Workflows

Daily challenges experienced by clinicians include multiple logins, lack of integration with current systems and limited equipment available.

myHealthHub provides a digital hub that brings together all important information and existing hospital apps and delivers it on one device, at the bedside. This eliminates waiting time and reduces login troubles. It also helps reduce documentation errors and duplication. Over half of nurses surveyed experienced an increase in continuity of patient care, productivity and quality of patient care.

Providing Point-of-Care Access to EHRs

Nurses report that fragmented and siloed health records continue to be the highest barrier to achieving value from EHRs.

myHealthHub provides quick, real-time access to the EHRs, allowing nurses to read and document information at the point-of-care and to access virtual desktops at the bedside. Nurses report that this has increased their ability to complete patient information and reduced the number of tests ordered for patients.

Empowering Communication & Translations

Poor communication processes contribute to errors, delays and inefficiencies. Translation services rely on outdated third-party services with limited availability, long response times and growing operational costs.

myHealthHub modernizes communication between clinicians and patients to improve access, speed and accuracy of information. In fact, 61% of nurses report it’s essential to communicate daily with healthcare teams and to have access to digital devices.

3. How myHealthHub Supports Hospital Systems


Improving Safety & Quality of Care

Varying clinical practices throughout healthcare systems leads to inconsistent outcomes for patients.

myHealthHub provides the ability to access standards of care, clinical protocols and procedures at the bedside to improve quality and safety for all patients.

Increasing Bed Utilization Rate

With surgical waitlists growing and ambulance offload delays in ED, the inefficiencies in bed utilization leads to increased length of stays, delays in diagnostics and treatments, and overwhelms the clinical staff in planning their daily care for patients.

myHealthHub supports coordinated discharge planning, patient education and patient engagement, resulting in shorter stay lengths and lower readmission rates. Bedboards can be updated from the patient room the moment housekeeping is done, providing significant cost savings.

Encouraging Interoperable Innovation

Canada’s current hospital systems struggle to deal with integration and interoperability of technology.

myHealthHub provides an open digital platform that allows for interoperable solutions at the bedside, enabling quick integration of new solutions and applications in a changing environment, while also enhancing communication across healthcare community partners. myHealthHub is highly customizable to clients’ preferences and allows for the gradual adoption and growth of digital solutions.

Reducing Impacts to the Environment & Climate Change

At hospitals, personal protective equipment (PPE), paper and shared devices create a large amount of waste each year. Additionally, using a different device for every application is inefficient and costly.

myHealthHub provides a single, integrated beside terminal (IBT) that reduces reliance on paper and eliminates the need to invest in tablets and computers/workstations on wheels (COWs/WOWs) or the use of personal devices. Because HealthHub’s IBTs remain in the rooms between uses, the need to disinfect the devices is dramatically reduced, saving time and money.

Improving the Availability of Data & Analytics

Access and real-time capture of data is a challenge for most hospital systems. Canadian hospitals are lagging behind many other countries in adopting digital tools and there’s considerable variation across provinces and territories.

By creating one bedside device, myHealthHub enables easier data usage, compliance, collection, surveys, reporting and analytics, all of which can contribute to better decision-making.

Reducing System Costs

Health expenditures in Canada rose by 12.8% in 2020 and by 4% per year in 2015-2019. Hospitals accounted for 25% of provincial health spending in 2021. These numbers are unsustainable.

myHealthHub can generate 1-2% annual savings on the provincial hospital spending per year through:

  • Decreased readmission rates and shorter length of stay in hospitals
  • Reduction in PPE usage
  • Reduction in nurse overtime and 15-30 minutes of time saving per clinician per day
  • Reduction in food waste by 20-40%
  • Administration savings for surveys, reporting and analytics

It does this while also providing a modern communication and entertainment solution for patients.


To see how your hospital can benefit from myHealthHub, book a demo today by visiting:



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“Consulting Canadians on the Future of Their Health System.” 2020.

Laurance, Jeremy, et al. “Patient Engagement: Four Case Studies That Highlight the Potential for Improved Health Outcomes and Reduced Costs.” Health Affairs, vol. 33, no. 9, Sept. 2014, pp. 1627–1634. 10.1377/hlthaff.2014.0375.

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Rojas-Garcia, Antonio, et al. “Impact and Experiences of Delayed Discharge: A Mixed-studies Systematic Review.” Health Expectations, 2017. NCBI,

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Section 2:

“All-Cause Readmission to Acute Care and Return to the Emergency Department.” Canadian Institute for Health Information, 2012.

Ontario Medical Association. “Healing the Healers: System-Level Solutions to Physician Burnout.” 2021.

Nursesʼ Association of Ontario. “Working and Wellbeing Survey”. 2021.

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Refund Policy

Rental orders with HealthHub Patient Engagement Solutions are refundable within the following guidelines:

  • Days that have been paid for (paid days1 ), but cannot be used due to a service interruption3 caused by a qualified technical issue4 may be refunded at the daily rate.

  • A day is considered used 2 hours after rental start time. Rental start time is defined by the rental order.

  • Any free days2 of rental included in a multi-day rental package cannot be exchanged for money or transferred to another patient.

  • If a refund is processed before all paid days are used, any free days are forfeited.

  • Refunds are processed from the time they are requested, and will not be backdated.

  • Once a service interruption is reported, paid days will be either refunded or added to the rental period (the choice is up to the patient). Free days will be added to the rental period, and cannot be refunded or exchanged for money.


1 Paid days = Days of service paid for with your chosen service package. All paid days must be used before the free days in a package begin. There is 1 paid day in the daily package, 5 paid days in the weekly package and 15 paid days in the monthly package. (Please note: some sites may have different rental packages).

2 Free days = Days of service that were gifted to you by HealthHub with your chosen service package. The weekly package includes 2 free days (5 paid days, 2 free days) the monthly includes 15 free days (15 paid days, 15 free days). (Please note: some sites may have different rental packages).

3 Service interruption = Service use disrupted due to a qualified technical issue, or due to being moved to a new room with a missing or damaged HealthHub terminal. (Please note: this policy applies to service delivery problems for which HealthHub is responsible; it does not apply to those for which the hospital is responsible).

4 Qualified technical issue = A technical problem that impacts service delivery or enjoyment of services on your device.