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How We Work

Co-designing innovative patient engagement solutions

Working Together to Provide a Better Care Experience

No two hospitals’ needs are the same. That’s why we work with you to design, develop, implement and maintain a bedside patient engagement solution that fits the changing needs of your patients and staff.

Our Process

A collaborative experience, from start to finish.

1. Initiate Project

  • Review and clarify scope
  • Hold visioning session

2. Gather Requirements

  • Collect IPAC, technical and training requirements
  • Undertake onsite audit

3. Perform Pre-Installation

  • Prepare equipment offsite
  • Configure, set up and test platform and applications

4. Implement Onsite

  • Deploy network infrastructure, cabling and server connections
  • Install in-room terminals
  • Launch and test systems

5. Complete Project

  • Train admin users, clinical staff, patients and families
  • Support change management

Get Support at Every Stage

  • Planning & Implementation Support - Enjoy a seamless deployment with support customized to your needs.
  • IT & Technical Support - Get help from our IT team to integrate, deploy and optimize myHealthHub.
  • Onsite Support - Rely on ongoing technical and promotional assistance from a dedicated Patient Ambassador.
  • Equipment Financing - Take advantage of our unique financing options, including operational leasing.

Bring myHealthHub to Your Hospital

Are you a hospital administrator who wants to learn more about bringing myHealthHub to your location? Book a call to speak with our sales team.

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HealthHub Patient Engagement Solutions

Refund Policy

Rental orders with HealthHub Patient Engagement Solutions are refundable within the following guidelines:

  • Days that have been paid for (paid days1 ), but cannot be used due to a service interruption3 caused by a qualified technical issue4 may be refunded at the daily rate.

  • A day is considered used 2 hours after rental start time. Rental start time is defined by the rental order.

  • Any free days2 of rental included in a multi-day rental package cannot be exchanged for money or transferred to another patient.

  • If a refund is processed before all paid days are used, any free days are forfeited.

  • Refunds are processed from the time they are requested, and will not be backdated.

  • Once a service interruption is reported, paid days will be either refunded or added to the rental period (the choice is up to the patient). Free days will be added to the rental period, and cannot be refunded or exchanged for money.

Definitions

1 Paid days = Days of service paid for with your chosen service package. All paid days must be used before the free days in a package begin. There is 1 paid day in the daily package, 5 paid days in the weekly package and 15 paid days in the monthly package. (Please note: some sites may have different rental packages).

2 Free days = Days of service that were gifted to you by HealthHub with your chosen service package. The weekly package includes 2 free days (5 paid days, 2 free days) the monthly includes 15 free days (15 paid days, 15 free days). (Please note: some sites may have different rental packages).

3 Service interruption = Service use disrupted due to a qualified technical issue, or due to being moved to a new room with a missing or damaged HealthHub terminal. (Please note: this policy applies to service delivery problems for which HealthHub is responsible; it does not apply to those for which the hospital is responsible).

4 Qualified technical issue = A technical problem that impacts service delivery or enjoyment of services on your device.
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