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Insights

Explore the latest thinking and resources

Hospital hallway

Predictions 2023: Five healthcare trends to watch out for

We discuss the major challenges currently facing the Canadian healthcare system and through this context provide 5 predictions for 2023.
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Peter Varga with IBT

What are the four key learnings in digital transformation? A clinical leader in the space reveals

In this conversation, Peter shares insights and ideas around digital health technology and tips for implementing a digital transformation strategy.
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Niagara Health Elevates Patient Experience Through HealthHub’s Integrated Bedside Solution

HealthHub Patient Engagement Solutions (HealthHub Solutions) is pleased to announce a new partnership with Niagara Health (NH), which was inked in June 2022.
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5 Ways Digital Health Technology Can Support Equity in Canada’s Hospitals

We have a healthcare equity challenge in Canada – a challenge that’s been brought to light during the pandemic.
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HealthHub Enhancements Make for a Better User Experience, Say Customer Survey Results

Over the last year, HealthHub has made several upgrades to its website’s self-serve experience for patients who want to rent bedside services or get customer support.
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Nurses with full PPE

5 Ways Digital Bedside Solutions Can Help Retain Nurses in Hospitals

Nurses are essential within the healthcare system and provide critically valuable services to patients and families. And yet, the state of nursing in Canada is in crisis.
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Resource Library

A curated list of research on patient engagement and digital health.

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Refund Policy

Rental orders with HealthHub Patient Engagement Solutions are refundable within the following guidelines:

  • Days that have been paid for (paid days1 ), but cannot be used due to a service interruption3 caused by a qualified technical issue4 may be refunded at the daily rate.

  • A day is considered used 2 hours after rental start time. Rental start time is defined by the rental order.

  • Any free days2 of rental included in a multi-day rental package cannot be exchanged for money or transferred to another patient.

  • If a refund is processed before all paid days are used, any free days are forfeited.

  • Refunds are processed from the time they are requested, and will not be backdated.

  • Once a service interruption is reported, paid days will be either refunded or added to the rental period (the choice is up to the patient). Free days will be added to the rental period, and cannot be refunded or exchanged for money.

Definitions

1 Paid days = Days of service paid for with your chosen service package. All paid days must be used before the free days in a package begin. There is 1 paid day in the daily package, 5 paid days in the weekly package and 15 paid days in the monthly package. (Please note: some sites may have different rental packages).

2 Free days = Days of service that were gifted to you by HealthHub with your chosen service package. The weekly package includes 2 free days (5 paid days, 2 free days) the monthly includes 15 free days (15 paid days, 15 free days). (Please note: some sites may have different rental packages).

3 Service interruption = Service use disrupted due to a qualified technical issue, or due to being moved to a new room with a missing or damaged HealthHub terminal. (Please note: this policy applies to service delivery problems for which HealthHub is responsible; it does not apply to those for which the hospital is responsible).

4 Qualified technical issue = A technical problem that impacts service delivery or enjoyment of services on your device.
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