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Introducing HealthHub's Professional Services

As a company dedicated to empowering healthcare providers with innovative solutions, we are taking our commitment to the next level by introducing a specialized team and service designed to maximize the value of the myHealthHub platform for our clients. Our Professional Services team is dedicated to helping hospitals maximize their return on investment, track success and action on opportunities, enhance patient experience and equity, improve clinician experience and workflows and optimize the myHealthHub platform value. 

Cultivating Value-Based Partnerships

Our Professional Services team is dedicated to cultivating value-based partnerships with our clients. We understand that each hospital or healthcare organization is unique, and their digital transformation strategies should be tailored to their specific needs and goals. Our approach is strategic, outcome-focused, and driven by a deep passion for digital health.  

Unlocking the Full Potential of myHealthHub 

We believe that the true power of the myHealthHub platform lies in its ability to transform healthcare delivery. Our Professional Services team leverages data, expertise, and a dedication to digital health to unlock this potential. We partner with your team to act on individualized strategies and tactics to optimize the value of the platform and integrate services already available within your organization, at the point of care. We understand that the value of any technology is not just inherent in its capabilities but also influenced by the environment in which it operates and the individuals who operate it. Recognizing this, our Professional Services offering is dedicated to optimizing this environment, ensuring seamless technology integration, and promoting adoption. Through tailored training, comprehensive support, and a range of services, we aim to maximize the impact of the myHealthHub platform, ultimately enhancing patient experiences and improving healthcare outcomes. 

Tailored Solutions for Maximum Success 

Professional Services team on-site completing training with nurses.

Our Professional Services roadmap is centered on a client needs-based assessment. We work closely with each client to understand their goals, challenges, and objectives. Based on this assessment, we offer a range of tailored services, including: 

  • Application Diversification: Expanding the use of myHealthHub to drive greater value and impact. 
  • Concierge Services: Providing personalized support and guidance to ensure a seamless experience. 
  • Training and Change Management: Equipping your team with the skills and confidence to embrace digital transformation and the myHealthHub platform.  
  • Workflow Optimization: Streamlining processes and application workflows to improve efficiency and effectiveness to drive further patient and clinician usage and success.  
  • Outcome Measurement and Reporting: Harnessing data to track progress and measure success. 
 

Ready to embark on a journey of digital transformation and unlock the full value of your myHealthHub platform?  

Contact your Account Manager, and let’s tailor a strategic approach to maximizing your success! 

Interested in learning more? Email sales@healthhubsolutions.ca.re sector-

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Refund Policy

Rental orders with HealthHub Patient Engagement Solutions are refundable within the following guidelines:

  • Days that have been paid for (paid days1 ), but cannot be used due to a service interruption3 caused by a qualified technical issue4 may be refunded at the daily rate.

  • A day is considered used 2 hours after rental start time. Rental start time is defined by the rental order.

  • Any free days2 of rental included in a multi-day rental package cannot be exchanged for money or transferred to another patient.

  • If a refund is processed before all paid days are used, any free days are forfeited.

  • Refunds are processed from the time they are requested, and will not be backdated.

  • Once a service interruption is reported, paid days will be either refunded or added to the rental period (the choice is up to the patient). Free days will be added to the rental period, and cannot be refunded or exchanged for money.

Definitions

1 Paid days = Days of service paid for with your chosen service package. All paid days must be used before the free days in a package begin. There is 1 paid day in the daily package, 5 paid days in the weekly package and 15 paid days in the monthly package. (Please note: some sites may have different rental packages).

2 Free days = Days of service that were gifted to you by HealthHub with your chosen service package. The weekly package includes 2 free days (5 paid days, 2 free days) the monthly includes 15 free days (15 paid days, 15 free days). (Please note: some sites may have different rental packages).

3 Service interruption = Service use disrupted due to a qualified technical issue, or due to being moved to a new room with a missing or damaged HealthHub terminal. (Please note: this policy applies to service delivery problems for which HealthHub is responsible; it does not apply to those for which the hospital is responsible).

4 Qualified technical issue = A technical problem that impacts service delivery or enjoyment of services on your device.
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