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myHealthHub

myHealthHub is changing the healthcare experience in Canada – starting at the bedside.

myHealthHub is a digital patient engagement platform delivered on bedside terminals. It empowers patients to actively participate in their care and helps clinicians focus on what really matters.

How It Works

myHealthHub brings together your existing patient and clinical applications with our configurable suite of modules, and delivers them at the bedside on a modern, durable integrated bedside terminal (IBT). Build on what you have. Expand what you offer. And benefit from a flexible solution that puts your patients at the center.

GET A SOLUTION THAT FITS YOUR HOSPITAL

Integrate with your existing applications and add on our configurable modules.

Some of our most popular modules include:

Patient-oriented discharge summary (PODS)

Patient connectivity & entertainment

Patient education

Hospital information

Patient whiteboard

EHR clinical access

Patient surveys & feedback

Patient requests

Meal ordering

Room controls

Video chat

Touchscreen Terminals

myHealthHub comes installed on modern 15.6” and 18.5” touchscreen IBTs with features including:

Anti-bacterial plastic enclosure

Dual-isolated ethernet port for internet and/or intranet

RFID/NFC/smart card reader-enabled

5-megapixel camera for live video

Wifi hotspot

myHealthHub IBT
Healthcare provider standing in busy hospital with clipboard

Get Complete Deployment Support

Leveraging 50+ years of experience in Canadian healthcare settings, we provide full deployment and implementation support – quickly and with minimal disruptions to your clinicians and patients.

How We Work

Why Choose Us

Nurse leaning over an elderly woman's shoulder speaking with her

Over 50 Years of Experience

We’ve deployed our technology in over 220 healthcare locations and for over 34,000 beds.

IT specialist working on servers

Complete Support

Unlike other companies who leave it up to IT to manage installations, we provide a turnkey solution.

Physician reviewing chart with woman in arm sling

Minimal Disruptions

We minimize in-room installation time by creating a detailed plan and pre-configuring hardware.

Hospital bed being wheeled down busy hallway

Always Professional

We are polite, courteous, clean and collaborative, working with your staff to build a great relationship.

Group of clinicians sitting in a circle participating in training session

Easy On-boarding

We provide helpful training and support materials for quick and effective on-boarding.

Man working at a computer in an office

Designed for Success

We work with you hand-in-hand to ensure every aspect is taken care of for a successful deployment.

It’s enabled our clinicians to be at the side of the patient providing better care and timely documentation. Patients are aware of what we are doing as we move through the process.
Lewis ClarkManager of Information Technology, Headwaters Health Care Centre
Lewis Clark
HealthHub exceeded our expectations. They got the installations done in eight days.
Peter VargaVice President of Patient Services & Chief Nursing Executive, Headwaters Health Care Centre
Peter Varga
Being able to document at bedside allows patients to work together with nurses to discuss their care and collaborate with them.
Jennifer BourneClinical Researcher, Headwaters Health Care Centre
Jennifer Bourne
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HealthHub Patient Engagement Solutions

Refund Policy

Rental orders with HealthHub Patient Engagement Solutions are refundable within the following guidelines:

  • Days that have been paid for (paid days1 ), but cannot be used due to a service interruption3 caused by a qualified technical issue4 may be refunded at the daily rate.

  • A day is considered used 2 hours after rental start time. Rental start time is defined by the rental order.

  • Any free days2 of rental included in a multi-day rental package cannot be exchanged for money or transferred to another patient.

  • If a refund is processed before all paid days are used, any free days are forfeited.

  • Refunds are processed from the time they are requested, and will not be backdated.

  • Once a service interruption is reported, paid days will be either refunded or added to the rental period (the choice is up to the patient). Free days will be added to the rental period, and cannot be refunded or exchanged for money.

Definitions

1 Paid days = Days of service paid for with your chosen service package. All paid days must be used before the free days in a package begin. There is 1 paid day in the daily package, 5 paid days in the weekly package and 15 paid days in the monthly package. (Please note: some sites may have different rental packages).

2 Free days = Days of service that were gifted to you by HealthHub with your chosen service package. The weekly package includes 2 free days (5 paid days, 2 free days) the monthly includes 15 free days (15 paid days, 15 free days). (Please note: some sites may have different rental packages).

3 Service interruption = Service use disrupted due to a qualified technical issue, or due to being moved to a new room with a missing or damaged HealthHub terminal. (Please note: this policy applies to service delivery problems for which HealthHub is responsible; it does not apply to those for which the hospital is responsible).

4 Qualified technical issue = A technical problem that impacts service delivery or enjoyment of services on your device.
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