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myHealthHub

myHealthHub is a bedside patient engagement solution that enables a better care experience for patients and providers.

Modernize the patient experience

Patients want a modern hospital experience. myHealthHub keeps patients connected, informed and entertained during their hospital stay.

  • Bedside education and information
  • Entertainment and connectivity
  • Bedside patient portal access
  • Family video chat and virtual care

Bring your hospital to the bedside

Enable innovation and bring it to the bedside. myHealthHub integrates with existing or new systems and delivers them at the point of care.

  • In-room controls and nurse call button
  • Meal ordering and ecommerce
  • On-demand translation services
  • EHR clinical access and bedside charting

Minimize risks of traditional care

Care providers are experiencing high rates of burnout and hospitals are under pressure to transform. myHealthHub is a scalable solution that enables a better care experience.

  • Help providers focus on delivering care
  • Enable bedside virtual care
  • Improve equitable access to digital health
  • Flexible as needs and technology changes

Engage patients and reduce costs

Engaged patients have better outcomes at a lower cost to the system. myHealthHub is used daily by 70-82% of patients who have access to it.

  • Unengaged patients cost healthcare 8%-21% more than engaged patients*
  • Unengaged patients are more frequently readmitted to hospital within 30 days of discharge**

Sources:
* Hibbard J.H., Greene J., Overton V (2013), ‘Patients with lower activation associated with
higher costs, delivery systems should know their patients’ “scores”’. Health Affairs, 32 (2013) 216-22.
** How Patients Want to Communicate with Their Physician
https://technologyadvice.com/blog/healthcare/study-patient-portal-communication-2014/

Get complete deployment support

End-to-end support ensures myHealthHub is deployed quickly and sustainably, with minimal disruptions to your hospital and patients.

  • 50+ years of experience
  • Our technology has been deployed in over 200locations
  • Staff on-boarding and training

Working Together to Provide a Better Care Experience

A collaborative experience, from start to finish.

Platform-Native Features

myHealthHub features a core suite of
apps and capabilities

  • Hospital Communications
  • Patient Portal
  • Hospital Information
  • Patient Education
  • Video Chat
  • Patient Surveys
  • Entertainment & Social Connectivity
  • Content Management
  • Reporting & Analytics
  • Wifi hotspot

System & Partner Integrations

Easily integrate with existing hospital
systems or partner apps

  • Health Library
  • Mental Health Support
  • Bedside Charting
  • Advertising
  • Ecommerce
  • Patient Surveys
  • Meal Ordering
  • Environmental Controls
  • Patient Entertainment
  • Translation Services
Meet Our Partners

Modern Hardware

myHealthHub comes installed on healthcare-grade, touchscreen integrated bedside terminals (IBTs).

  • Anti-bacterial plastic enclosure
  • Dual-isolated ethernet port for internet and/or intranet
  • RFID/NFC/smart card reader-enabled
  • 5-megapixel camera for live video
  • Wifi hotspot

Helping Hospitals Deliver Solutions Canadians Want

“92% of Canadians want technology that makes health care as convenient as other aspects of their lives.”
Source: A Healthy Dialogue: Findings, Canada Health Infoway
“90% of Canadians say they want technology that puts them in greater control of their health.”
Source: A Healthy Dialogue: Findings, Canada Health Infoway
“84% of Canadians say they would use technology tools to help manage their health.”
Source: A Healthy Dialogue: Findings, Canada Health Infoway
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Bring myHealthHub to Your Hospital

Are you a hospital administrator who wants to learn more about bringing myHealthHub to your location? Book a call to speak with our sales team.

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HealthHub Patient Engagement Solutions

Refund Policy

Rental orders with HealthHub Patient Engagement Solutions are refundable within the following guidelines:

  • Days that have been paid for (paid days1 ), but cannot be used due to a service interruption3 caused by a qualified technical issue4 may be refunded at the daily rate.

  • A day is considered used 2 hours after rental start time. Rental start time is defined by the rental order.

  • Any free days2 of rental included in a multi-day rental package cannot be exchanged for money or transferred to another patient.

  • If a refund is processed before all paid days are used, any free days are forfeited.

  • Refunds are processed from the time they are requested, and will not be backdated.

  • Once a service interruption is reported, paid days will be either refunded or added to the rental period (the choice is up to the patient). Free days will be added to the rental period, and cannot be refunded or exchanged for money.

Definitions

1 Paid days = Days of service paid for with your chosen service package. All paid days must be used before the free days in a package begin. There is 1 paid day in the daily package, 5 paid days in the weekly package and 15 paid days in the monthly package. (Please note: some sites may have different rental packages).

2 Free days = Days of service that were gifted to you by HealthHub with your chosen service package. The weekly package includes 2 free days (5 paid days, 2 free days) the monthly includes 15 free days (15 paid days, 15 free days). (Please note: some sites may have different rental packages).

3 Service interruption = Service use disrupted due to a qualified technical issue, or due to being moved to a new room with a missing or damaged HealthHub terminal. (Please note: this policy applies to service delivery problems for which HealthHub is responsible; it does not apply to those for which the hospital is responsible).

4 Qualified technical issue = A technical problem that impacts service delivery or enjoyment of services on your device.
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Want to see myHealthHub in action and learn more about its capabilities?

Please provide your information and a member of our team will be in touch.

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