Skip to content


Company announcements, updates and news releases

HealthHub’s CEO to Sleep Out in Support of Youth at Covenant House

On November 18, Larry MacGirr, Chief Executive Officer of HealthHub, will be among the executives and community leaders sleeping out and raising much-needed funds for the youth at Covenant House Toronto.
Read More
Patient using myhealthhub platform

Patient Menu Ordering Technology, Why Every Hospital Should Have It

With everything that happens during a typical hospital visit, meals are probably one part of the overall patient experience that can positively impact satisfaction and safety. Hospital food and nutrition service (FANS) departments know firsthand what a complex enterprise it is to nourish patients properly.
Read More

Five steps to successfully implement a patient engagement solution in Canadian hospitals

June 23, 2021 – Written by Zayyan Chowdhury, HealthHub Solution’s Director Quality, PMO and Governance _____ When it comes to improving a patient’s hospital experience, choosing the ideal digital health
Read More
Doctor with stethoscope surrounded by healthcare icons

HealthHub Solutions Partners with Smooth Commerce to Launch a Hospital Bedside E-Commerce and Delivery Service

April 8, 2021 – Toronto ON – HealthHub Patient Engagement Solutions (HealthHub), a leader in digital health technology, today announced a partnership with Smooth Commerce that will provide patients admitted
Read More

HealthHub Solutions and Voyce form a new partnership to advance healthcare equity in Canada by offering virtual language interpretation services to hospitals and patients.

HealthHub Patient Engagement Solutions and Voyce will expand access to virtual language interpretation services; by improving communication for non-English speaking patients, they’re eliminating barriers to healthcare conversations. March 15, 2021
Read More

Canadians Want Digital Health Investment. Now is the Time for Hospitals to Deliver.

Many Canadians are deeply proud of our country’s healthcare system and consider it part of the Canadian identity. However, it’s also commonly acknowledged that more work needs to be done
Read More
HealthHub Patient Engagement Solutions

Refund Policy

Rental orders with HealthHub Patient Engagement Solutions are refundable within the following guidelines:

  • Days that have been paid for (paid days1 ), but cannot be used due to a service interruption3 caused by a qualified technical issue4 may be refunded at the daily rate.

  • A day is considered used 2 hours after rental start time. Rental start time is defined by the rental order.

  • Any free days2 of rental included in a multi-day rental package cannot be exchanged for money or transferred to another patient.

  • If a refund is processed before all paid days are used, any free days are forfeited.

  • Refunds are processed from the time they are requested, and will not be backdated.

  • Once a service interruption is reported, paid days will be either refunded or added to the rental period (the choice is up to the patient). Free days will be added to the rental period, and cannot be refunded or exchanged for money.


1 Paid days = Days of service paid for with your chosen service package. All paid days must be used before the free days in a package begin. There is 1 paid day in the daily package, 5 paid days in the weekly package and 15 paid days in the monthly package. (Please note: some sites may have different rental packages).

2 Free days = Days of service that were gifted to you by HealthHub with your chosen service package. The weekly package includes 2 free days (5 paid days, 2 free days) the monthly includes 15 free days (15 paid days, 15 free days). (Please note: some sites may have different rental packages).

3 Service interruption = Service use disrupted due to a qualified technical issue, or due to being moved to a new room with a missing or damaged HealthHub terminal. (Please note: this policy applies to service delivery problems for which HealthHub is responsible; it does not apply to those for which the hospital is responsible).

4 Qualified technical issue = A technical problem that impacts service delivery or enjoyment of services on your device.