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Company announcements, updates and news releases

Transforming Meal Ordering at Halton Healthcare

By partnering with HealthHub’s Professional Services team, Halton Healthcare enhanced their patient bedside room service meal ordering app, leading to a 93% patient satisfaction rate with the use of the app, increased staff efficiency and improved operational workflows across three hospital sites.
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HealthHub Launches Group Video Calling

Group video calling is a new extended feature now available on your myHealthHub device.
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ISO2001:2022 certified

HealthHub Solutions Achieves ISO 27001:2022 Certification, Leading the Way in Information Security

We're proud to announce we've achieved the ISO 27001:2022 certification, becoming the first in the market to achieve this prestigious certification.
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Horizon Health launches IBTs

Elevating Patient Care at Horizon Health Network’s DECRH site with IBTs

We are excited to announce the launch of IBTs at Horizon Health Network's DECRH site bringing connectivity and entertainment to the patients bedside.
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Voyce launches at windsor regional hospital on IBTs

Windsor Regional Hospital Launches Voyce on IBTs for Inclusive Patient Care

We are excited to announce the launch of Voyce at Windsor Regional Hospital campuses, bringing virtual interpretation services to HealthHub's bedside devices.
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Professional services

Introducing HealthHub’s Professional Services

We are excited to announce the launch of HealthHub's Professional Services team, a specialized team and service designed to maximize the value of the myHealthHub platform for our clients.
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Refund Policy

Rental orders with HealthHub Patient Engagement Solutions are refundable within the following guidelines:

  • Days that have been paid for (paid days1 ), but cannot be used due to a service interruption3 caused by a qualified technical issue4 may be refunded at the daily rate.

  • A day is considered used 2 hours after rental start time. Rental start time is defined by the rental order.

  • Any free days2 of rental included in a multi-day rental package cannot be exchanged for money or transferred to another patient.

  • If a refund is processed before all paid days are used, any free days are forfeited.

  • Refunds are processed from the time they are requested, and will not be backdated.

  • Once a service interruption is reported, paid days will be either refunded or added to the rental period (the choice is up to the patient). Free days will be added to the rental period, and cannot be refunded or exchanged for money.

Definitions

1 Paid days = Days of service paid for with your chosen service package. All paid days must be used before the free days in a package begin. There is 1 paid day in the daily package, 5 paid days in the weekly package and 15 paid days in the monthly package. (Please note: some sites may have different rental packages).

2 Free days = Days of service that were gifted to you by HealthHub with your chosen service package. The weekly package includes 2 free days (5 paid days, 2 free days) the monthly includes 15 free days (15 paid days, 15 free days). (Please note: some sites may have different rental packages).

3 Service interruption = Service use disrupted due to a qualified technical issue, or due to being moved to a new room with a missing or damaged HealthHub terminal. (Please note: this policy applies to service delivery problems for which HealthHub is responsible; it does not apply to those for which the hospital is responsible).

4 Qualified technical issue = A technical problem that impacts service delivery or enjoyment of services on your device.
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