Skip to content

Our Partners

A network of leaders in digital health technology

Working together to bring a better experience to the bedside

advantech-logo
computrition-logo
datavalet-logo
flyn-logo
hl7-logo
honeywell-logo
imd-logo
lg-logo
meditech-logo
nvt-phybridge-logo
rally-logo
smooth-commerce-logo
surveymonkey-logo
togetherall-logo
voyce-logo

Featured videos

HealthHub partners with Computrition to let patients self-order meals from the bedside

Watch now >

HealthHub partners with Voyce
to engage patients in the language they understand

Watch now >

HealthHub partners with iMD to
provide patient education at the
hospital bedside

Watch now >

Partner with Us

Learn how your company can partner with us to deliver better bedside technology solutions for both patients and providers.

Learn More

Refund Policy

Rental orders with HealthHub Patient Engagement Solutions are refundable within the following guidelines:

  • Days that have been paid for (paid days1 ), but cannot be used due to a service interruption3 caused by a qualified technical issue4 may be refunded at the daily rate.

  • A day is considered used 2 hours after rental start time. Rental start time is defined by the rental order.

  • Any free days2 of rental included in a multi-day rental package cannot be exchanged for money or transferred to another patient.

  • If a refund is processed before all paid days are used, any free days are forfeited.

  • Refunds are processed from the time they are requested, and will not be backdated.

  • Once a service interruption is reported, paid days will be either refunded or added to the rental period (the choice is up to the patient). Free days will be added to the rental period, and cannot be refunded or exchanged for money.

Definitions

1 Paid days = Days of service paid for with your chosen service package. All paid days must be used before the free days in a package begin. There is 1 paid day in the daily package, 5 paid days in the weekly package and 15 paid days in the monthly package. (Please note: some sites may have different rental packages).

2 Free days = Days of service that were gifted to you by HealthHub with your chosen service package. The weekly package includes 2 free days (5 paid days, 2 free days) the monthly includes 15 free days (15 paid days, 15 free days). (Please note: some sites may have different rental packages).

3 Service interruption = Service use disrupted due to a qualified technical issue, or due to being moved to a new room with a missing or damaged HealthHub terminal. (Please note: this policy applies to service delivery problems for which HealthHub is responsible; it does not apply to those for which the hospital is responsible).

4 Qualified technical issue = A technical problem that impacts service delivery or enjoyment of services on your device.
Close
en_CAEnglish
fr_CAFrench en_CAEnglish