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Windsor Regional Hospital Launches Voyce on IBTs for Inclusive Patient Care

Voyce on IBT

Windsor Regional Hospital services a diverse population. Ensuring patients feel understood and comfortable during their care is an integral part of their commitment to exceptional patient experience. In October, Windsor Regional Hospital launched Voyce at their Metropolitan and Ouellette campuses, bringing the virtual interpretation services to HealthHub’s Integrated Bedside Terminals (IBTs). This addition enables instant access to qualified medical interpreters at the patient’s bedside in over 240 languages, including several First Nations languages, allowing patients and families to communicate effectively with their care teams in a spoken language of their choice.  

In mid-2023, Windsor Regional Hospital installed IBTs, a multifunctional platform at the bedside, providing access to connectivity functions, and a curated selection of entertainment options and educational resources. Following comprehensive training sessions during IBT implementation led by HealthHub’s Professional Services team, nurses and care teams expressed an interest and need for bedside interpretation services at the hospital. They recognized the importance of effective communication in delivering quality care and expressed a desire for enhanced language support to better serve their patients. Responding swiftly to this identified need, Windsor Regional Hospital’s leadership collaborated closely with HealthHub’s team to introduce Voyce technology on the IBTs.  

“Having access to interpretation services to hundreds of languages across multiple formats such as iPads, IBTs and phones is a wonderful means of ensuring equitable care is provided to our patients,” said Sarah Mushtaq, Director of Equity, Inclusion, Diversity and Anti-Racism at Windsor Regional Hospital. “We know the importance of using qualified medical interpreters in clinical settings and appreciate how seamlessly Voyce allows us to provide this service on the spot with little to no delay to care.” 

windsor regional hospital

“We are excited to collaborate with Windsor Regional Hospital and Voyce to introduce technology that enhances patient-provider communication,” said Glenn Gale, Chief Executive Officer, at HealthHub Solutions. “By integrating Voyce’s medical interpretation services on our IBTs, we aim to bridge communication gaps, improve patient understanding, and ultimately enhance the quality and safety of care delivery all on one bedside device.” 

The introduction of Voyce’s medical interpretation services through bedside devices marks a milestone in improving patient-provider communication, delivering patient-centered care and furthering their health equity goals at Windsor Regional. This collaborative effort exemplifies the power of partnership and innovation in driving positive outcomes in healthcare delivery. 

 

About Windsor Regional Hospital: Windsor Regional Hospital is the 15th largest hospital in the Province of Ontario and the 7th largest community teaching hospital, serving a population of about 400,000 people in Windsor and Essex County. Learn more at https://www.wrh.on.ca/aboutwrh.  

About Voyce: Voyce is a technology-driven company dedicated to breaking down language barriers in healthcare. Voyce’s professional and qualified language interpreters provide medical interpretation across a variety of technology and telehealth platforms in 240+ languages and dialects, including American Sign Language. Across the United States, Canada, the United Kingdom, and beyond, Voyce facilitates thousands of sessions each day. Learn more about how Voyce is revolutionizing healthcare interpretation at voyceglobal.com and follow Voyce on LinkedIn. 

 

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Rental orders with HealthHub Patient Engagement Solutions are refundable within the following guidelines:

  • Days that have been paid for (paid days1 ), but cannot be used due to a service interruption3 caused by a qualified technical issue4 may be refunded at the daily rate.

  • A day is considered used 2 hours after rental start time. Rental start time is defined by the rental order.

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  • If a refund is processed before all paid days are used, any free days are forfeited.

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  • Once a service interruption is reported, paid days will be either refunded or added to the rental period (the choice is up to the patient). Free days will be added to the rental period, and cannot be refunded or exchanged for money.

Definitions

1 Paid days = Days of service paid for with your chosen service package. All paid days must be used before the free days in a package begin. There is 1 paid day in the daily package, 5 paid days in the weekly package and 15 paid days in the monthly package. (Please note: some sites may have different rental packages).

2 Free days = Days of service that were gifted to you by HealthHub with your chosen service package. The weekly package includes 2 free days (5 paid days, 2 free days) the monthly includes 15 free days (15 paid days, 15 free days). (Please note: some sites may have different rental packages).

3 Service interruption = Service use disrupted due to a qualified technical issue, or due to being moved to a new room with a missing or damaged HealthHub terminal. (Please note: this policy applies to service delivery problems for which HealthHub is responsible; it does not apply to those for which the hospital is responsible).

4 Qualified technical issue = A technical problem that impacts service delivery or enjoyment of services on your device.
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