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ConnectMyBed

Rental & Support

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FIND YOUR BED LOCATION

Find your hospital and click "Rent Now"

      Need Help?

      Find answers to common questions about renting your myHealthHub terminal.
      1. Use the search tool above to find your hospital on the map and click “Rent Now”.
      2. When prompted, provide your hospital, floor, room and bed name and your name and address.
      3. You may pay with VISA credit, VISA debit, Mastercard credit, Mastercard debit or American Express.
      To renew the service, simply follow the steps for renting myHealthHub:
      1. Use the search tool above to find your hospital on the map and click “Rent Now”.
      2. When prompted, provide your hospital, floor, room and bed name and your name and address.
      3. You may pay with VISA credit, VISA debit, Mastercard credit, Mastercard debit or American Express.

      Cash payments are no longer accepted.

      However, you may pay with VISA credit, VISA debit, Mastercard credit, Mastercard debit or American Express.

      Not necessarily. myHealthHub receives content from local cable companies so channels may vary from location to location.
      Our Refund Policy Entertainment Rentals [platforms or devices] with HealthHub Patient Engagement Solutions are refundable within the following guidelines:
      • Days that have been paid for (paid days1), but cannot be used may be refunded at the daily rate (if, for example there is a service interruption3 due to a qualified technical issue4; other justifiable situations may also qualify).
      • A day is considered used 2 hours after rental start time. Rental start time is defined by the rental order.
      • Any free days2 of rental included in a multi-day rental package cannot be exchanged for money or transferred to another patient.
      • If a refund is processed before all paid days are used, any free days are forfeited.
      • Refunds are processed from the time they are requested, and will not be backdated.
      • Once a service interruption is reported, paid days will be either refunded or added to the rental period (the choice is up to the patient). Free days will be added to the rental period, and cannot be refunded or exchanged for money.
      Definitions
      1 Paid days = Days of service paid for with your chosen service package. All paid days must be used before the free days in a package begin. There is 1 paid day in the daily package, 5 paid days in the weekly package and 15 paid days in the monthly package. (Please note: some sites may have different rental packages).
      2 Free days = Days of service that were gifted to you by HealthHub with your chosen service package. The weekly package includes 2 free days (5 paid days, 2 free days) the monthly includes 15 free days (15 paid days, 15 free days). (Please note: some sites may have different rental packages).
      3 Service interruption = Service use disrupted due to a qualified technical issue, or due to being moved to a new room with a missing or damaged HealthHub terminal. (Please note: this policy applies to service delivery problems for which HealthHub is responsible; it does not apply to those for which the hospital is responsible).
      4 Qualified technical issue = A technical problem that impacts service delivery or enjoyment of services on your device.

      Fill out our Rental Refund Request Form here.
      Internet access is not available at this time in all hospitals or across all locations.

      If you are experiencing technical difficulties or an interruption to service, please fill in the form below. Our technical support team will look into this problem.

      Service Request Form

      If your issue cannot be captured using this form, please call us at 1-866-223-3686

      Monday-Friday 8:30am-11:00pm EST
      Saturday-Sunday 10:30am-8:00pm EST

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