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Problems We Solve

Helping Canadian hospital solve big problems

Patients want better health technology in hospitals

  • There is a growing gap between patient expectations and today’s care experience
  • 92% of Canadians want technology that makes health care as convenient as other aspects of their lives*
  • 90% of Canadians say they want technology that puts them in greater control of their health*

myHealthHub delivers a modern experience for patients during their hospital stay. With high adoption rates, myHealthHub is used by 70-82% of patients who have access to it.

*Source: A Healthy Dialogue: Findings, Canada Health Infoway

Hospitals are under pressure to digitally transform

  • The Quadruple Aim Framework promotes improved patient experience, provider experience, health outcomes and cost savings
  • In many areas of Canada, provincial and regional digital health strategies have been established
  • Hospitals are being encouraged to leverage digital health technology to achieve better outcomes and experiences, all at a lower cost

myHealthHub is a patient engagement platform that’s changing the care experience for patients and providers in Canada. It also reduces overall costs and delivers ROI by reducing waste, improving outcomes and generating revenue.

Care providers and staff are experiencing high rates of burn out

  • myHealthHub enables healthcare providers and staff to focus on their work by reducing administrative burden, facilitating patient education, enabling bedside charting and keeping patients entertained.
  • With COVID-19 restrictions in place, many nurses are only able to complete their basic tasks
  • Nurses with access to electronic records systems see an increase in productivity (56%) and quality of patient care (53%), as well as facilitation of patient education (48%)**

myHealthHub enables healthcare providers and staff to focus on their work by reducing administrative burden, facilitating patient education, enabling bedside charting and keeping patients entertained.

* Canadian Union of Public Employee, 2021: https://globalnews.ca/news/
7846755/registered-practical-nurses-struggling-pandemic-stress-workload/
** 2020 National Survey of Canadian Nurses: Use of Digital Health
Technology in Practice. (2020). Canada Health Infoway. Published.
https://www.infoway-inforoute.ca/en/component/edocman/resources/
reports/benefits-evaluation/3812-2020-national-survey-of-canadian-nurses
-use-of-digital-health-technology-in-practice?Itemid=101

The COVID-19 pandemic put additional strain on hospitals and patients

  • Many patients continue to struggle with isolation due to visitation restrictions
  • A large number of healthcare providers and staff are experiencing their own mental heath challenges due to added stress
  • Hospitals must do more with less, while also facing growing patient backlogs

myHealthHub keeps patients connected to their loved ones and enables virtual care in hospital rooms. By engaging patients, it eliminates many administrative tasks for care providers and reduces the chances of readmission.

Equitable access and digital health literacy are growing concerns

  • Digital health must foster equitable access to care
  • Digital health literacy is critical to ensuring equitable access

myHealthHub is a patient-centric platform that is
designed with accessibility and equity in mind. Intuitive and easy to use, it eliminates the need for patients to bring their own devices.

Bring myHealthHub to Your Hospital

Are you a hospital administrator who wants to learn more about bringing myHealthHub to your location? Book a call to speak with our sales team.

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Refund Policy

Rental orders with HealthHub Patient Engagement Solutions are refundable within the following guidelines:

  • Days that have been paid for (paid days1 ), but cannot be used due to a service interruption3 caused by a qualified technical issue4 may be refunded at the daily rate.

  • A day is considered used 2 hours after rental start time. Rental start time is defined by the rental order.

  • Any free days2 of rental included in a multi-day rental package cannot be exchanged for money or transferred to another patient.

  • If a refund is processed before all paid days are used, any free days are forfeited.

  • Refunds are processed from the time they are requested, and will not be backdated.

  • Once a service interruption is reported, paid days will be either refunded or added to the rental period (the choice is up to the patient). Free days will be added to the rental period, and cannot be refunded or exchanged for money.

Definitions

1 Paid days = Days of service paid for with your chosen service package. All paid days must be used before the free days in a package begin. There is 1 paid day in the daily package, 5 paid days in the weekly package and 15 paid days in the monthly package. (Please note: some sites may have different rental packages).

2 Free days = Days of service that were gifted to you by HealthHub with your chosen service package. The weekly package includes 2 free days (5 paid days, 2 free days) the monthly includes 15 free days (15 paid days, 15 free days). (Please note: some sites may have different rental packages).

3 Service interruption = Service use disrupted due to a qualified technical issue, or due to being moved to a new room with a missing or damaged HealthHub terminal. (Please note: this policy applies to service delivery problems for which HealthHub is responsible; it does not apply to those for which the hospital is responsible).

4 Qualified technical issue = A technical problem that impacts service delivery or enjoyment of services on your device.
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