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HealthHub Rolls Out List of Resources to Help Hospital Patients Manage in Isolation

April 20, 2020 – Last week, HealthHub added a list of patient resources to its website that patients can access directly at their bedside through myHealthHub or their own device.

This list of resources features online activities, brain games and virtual experiences for both adults and children.

HealthHub introduced this feature in response to COVID-19 isolation and physical distancing measures, which are leaving many hospital patients facing heightened feelings of loneliness, boredom and fear.

“For many patients, the hospital has become a lonely place. With visitors restricted and physical distancing measures in effect, we wanted to do something quickly that would help hospital patients pass the time and stay engaged,” said HealthHub’s Chief Customer Officer, Paul Hemburrow. “Right now, we’re focused on responding to emerging and evolving challenges that are putting additional pressure on both hospital patients and healthcare workers.”

Over the coming weeks, HealthHub will be rolling out several more apps and features to continue to respond to the needs of patients, their families and healthcare providers during this difficult time.

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To access the list, visit Patient Resources.

Want to bring myHealthHub to your hospital? Contact us today

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HealthHub Patient Engagement Solutions

Refund Policy

Rental orders with HealthHub Patient Engagement Solutions are refundable within the following guidelines:

  • Days that have been paid for (paid days1 ), but cannot be used due to a service interruption3 caused by a qualified technical issue4 may be refunded at the daily rate.

  • A day is considered used 2 hours after rental start time. Rental start time is defined by the rental order.

  • Any free days2 of rental included in a multi-day rental package cannot be exchanged for money or transferred to another patient.

  • If a refund is processed before all paid days are used, any free days are forfeited.

  • Refunds are processed from the time they are requested, and will not be backdated.

  • Once a service interruption is reported, paid days will be either refunded or added to the rental period (the choice is up to the patient). Free days will be added to the rental period, and cannot be refunded or exchanged for money.

Definitions

1 Paid days = Days of service paid for with your chosen service package. All paid days must be used before the free days in a package begin. There is 1 paid day in the daily package, 5 paid days in the weekly package and 15 paid days in the monthly package. (Please note: some sites may have different rental packages).

2 Free days = Days of service that were gifted to you by HealthHub with your chosen service package. The weekly package includes 2 free days (5 paid days, 2 free days) the monthly includes 15 free days (15 paid days, 15 free days). (Please note: some sites may have different rental packages).

3 Service interruption = Service use disrupted due to a qualified technical issue, or due to being moved to a new room with a missing or damaged HealthHub terminal. (Please note: this policy applies to service delivery problems for which HealthHub is responsible; it does not apply to those for which the hospital is responsible).

4 Qualified technical issue = A technical problem that impacts service delivery or enjoyment of services on your device.