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Moving Forward Stronger Together

Our mission is to drive digital transformation in healthcare by empowering patients, families, and clinical teams with meaningful, intuitive technology that enhances experiences and improves health outcomes. We have always understood that achieving this mission requires giving healthcare organizations the tools they need to deliver seamless, compassionate, and efficient care. Recently, we’ve completed a strategic reorganization, including new ownership and leadership, marking a new chapter for us at HealthHub. Our core commitment to this mission remains resolute.

Over the past few months, the team has continued to refine and strengthen its established collaborative practices. Leadership approaches have been further enhanced. Communication channels have been streamlined. Organizational processes have become more structured and proactive. These developments have supported more effective information flow and greater transparency around key initiatives. By consistently sharing progress, welcoming feedback, and encouraging thoughtful initiative, the team is able to learn quickly, iterate responsibly, and make well informed decisions. Together, these advancements provide us with the ability to continue to deliver meaningful value to you.

 

As we carry this work forward, we want to assure you of several things:

  • First, our mission and commitments have not changed. We remain dedicated to safety, reliability, and patient-centered design across our product and service portfolio.
  • Our operational and support teams continue their diligent work to keep our systems stable, secure, efficient and responsive. They are well-resourced, supported by advanced tools, and are equipped to address issues proactively, maintaining high performance even during critical events or situations.
  • As we enhance our technology, our clients’ needs will also evolve. Our team of experts will continue to adapt, anticipate challenges, and innovate solutions that prioritize patient, clinical and healthcare provider engagement.
  • Your data privacy and security remains’ our top priority. All personal information is protected in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). With no changes to our encryption, access controls, or audit processes due to the reorganization. Clients can trust that their data is protected. For more details, review our full Privacy Policy on our website.

HealthHub is a fully owned Canadian organization with deep roots and dedicated leadership in Canada. We uphold Canadian values of high standards, integrity, service excellence, and innovation, guiding every aspect of our operations. We’re building a more agile and resilient company to better anticipate and meet your needs. Thank you for your support and patience during this time as we implement these changes. We are excited to exceed your expectations moving forward, with new direction paving the way for even greater advancements in healthcare technology that uplift both patients and providers.

About HealthHub Solutions:

For over 55 years, HealthHub Solutions has partnered with Canadian patients, hospitals and health systems to create an innovative portfolio of engagement solutions that provide a human-centered, effortless and integrated experience. HealthHub Solutions tackles the biggest issues in healthcare by identifying and aggregating applications at the point of care, to optimize patient and staff experience, health outcomes and operational efficiencies. HealthHub Solutions enables digital transformation for our partners in healthcare – and this starts at the bedside. To engage with us, please contact us here: https://healthhubsolutions.ca/contact/#/ 

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Refund Policy

Rental orders with HealthHub Patient Engagement Solutions are refundable within the following guidelines:

  • Days that have been paid for (paid days1 ), but cannot be used due to a service interruption3 caused by a qualified technical issue4 may be refunded at the daily rate.

  • A day is considered used 2 hours after rental start time. Rental start time is defined by the rental order.

  • Any free days2 of rental included in a multi-day rental package cannot be exchanged for money or transferred to another patient.

  • If a refund is processed before all paid days are used, any free days are forfeited.

  • Refunds are processed from the time they are requested, and will not be backdated.

  • Once a service interruption is reported, paid days will be either refunded or added to the rental period (the choice is up to the patient). Free days will be added to the rental period, and cannot be refunded or exchanged for money.

Definitions

1 Paid days = Days of service paid for with your chosen service package. All paid days must be used before the free days in a package begin. There is 1 paid day in the daily package, 5 paid days in the weekly package and 15 paid days in the monthly package. (Please note: some sites may have different rental packages).

2 Free days = Days of service that were gifted to you by HealthHub with your chosen service package. The weekly package includes 2 free days (5 paid days, 2 free days) the monthly includes 15 free days (15 paid days, 15 free days). (Please note: some sites may have different rental packages).

3 Service interruption = Service use disrupted due to a qualified technical issue, or due to being moved to a new room with a missing or damaged HealthHub terminal. (Please note: this policy applies to service delivery problems for which HealthHub is responsible; it does not apply to those for which the hospital is responsible).

4 Qualified technical issue = A technical problem that impacts service delivery or enjoyment of services on your device.
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