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Restoring Comfort and Connection with myHealthHub

At 96, Mrs. Betsy Erion had faced many challenges in life, but her hospital stay brought a new kind of difficulty, long days without the simple comforts that kept her going. Her daughter, Cindy, watched as Mrs. Erion lost access to the things she loved: no books, no way to order meals on her own, and, perhaps hardest of all for a sports lover like her, no sports on TV.

For Mrs. Erion watching football, golf, and tennis wasn’t just entertainment. It was part of her daily routine, a way to feel connected and engaged. When the hospital’s bedside system went down, she lost more than just access to TV, she lost a sense of control and comfort. Cindy could see the impact on her mother’s mood and well-being.  “Watching Football, Golf & Tennis means a lot to her,” Cindy told the staff.

That’s when HealthHub stepped in, our team responded by restoring Mrs. Erion’s access to entertainment and bedside services. The moment the screen lit up, Mrs. Erion called her daughter Cindy, voice trembling and on the brink of tears to say: “It’s working, I can watch my sports again!”

At HealthHub, we put in a lot of effort to restore her services, and once everything was back up and running, Cindy saw her mother smile again.. The return of something so small made a big difference. It brought back a sense of normalcy, independence, and joy. Mrs. Erion’s story is a powerful reminder: in healthcare, small things, like entertainment, autonomy, and connection, can have a real impact on a patient’s recovery and well-being.

Healing isn’t just about medicine. It’s also about restoring the little things that make people feel like themselves again.

About HealthHub Solutions:

For over 55 years, HealthHub Solutions has partnered with Canadian patients, hospitals and health systems to create an innovative portfolio of engagement solutions that provide a human-centered, effortless and integrated experience. HealthHub Solutions tackles the biggest issues in healthcare by identifying and aggregating applications at the point of care, to optimize patient and staff experience, health outcomes and operational efficiencies. HealthHub Solutions enables digital transformation for our partners in healthcare – and this starts at the bedside. To engage with us, please contact us here: https://healthhubsolutions.ca/contact/#/ 

Refund Policy

Rental orders with HealthHub Patient Engagement Solutions are refundable within the following guidelines:

  • Days that have been paid for (paid days1 ), but cannot be used due to a service interruption3 caused by a qualified technical issue4 may be refunded at the daily rate.

  • A day is considered used 2 hours after rental start time. Rental start time is defined by the rental order.

  • Any free days2 of rental included in a multi-day rental package cannot be exchanged for money or transferred to another patient.

  • If a refund is processed before all paid days are used, any free days are forfeited.

  • Refunds are processed from the time they are requested, and will not be backdated.

  • Once a service interruption is reported, paid days will be either refunded or added to the rental period (the choice is up to the patient). Free days will be added to the rental period, and cannot be refunded or exchanged for money.

Definitions

1 Paid days = Days of service paid for with your chosen service package. All paid days must be used before the free days in a package begin. There is 1 paid day in the daily package, 5 paid days in the weekly package and 15 paid days in the monthly package. (Please note: some sites may have different rental packages).

2 Free days = Days of service that were gifted to you by HealthHub with your chosen service package. The weekly package includes 2 free days (5 paid days, 2 free days) the monthly includes 15 free days (15 paid days, 15 free days). (Please note: some sites may have different rental packages).

3 Service interruption = Service use disrupted due to a qualified technical issue, or due to being moved to a new room with a missing or damaged HealthHub terminal. (Please note: this policy applies to service delivery problems for which HealthHub is responsible; it does not apply to those for which the hospital is responsible).

4 Qualified technical issue = A technical problem that impacts service delivery or enjoyment of services on your device.
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