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Our Commitment To




Accessibility

Our Commitment To Accessibility


HealthHub Patient Engagement Solutions Inc. (HealthHub) has been building an inclusive society since 1967, improving patient engagement in hospitals and healthcare facilities across Canada.

We are working to further improve the experience across the myHealthHub platform, our Integrated Bedside Terminal (IBT) devices, and all marketing and branding materials. Doing so will ensure that we provide an inclusive and accessible experience for all patients, families, caregivers, and providers engaging with our products.

HealthHub will continue to promote and lead the way to a more inclusive society by facilitating full compliance with, and demonstrating leadership in, the Customer Service Standard (O. reg. 429/07) of the Accessibility for Ontarians with Disabilities Act (AODA) in advance of its legislative requirements.

HealthHub is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence.

We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws, specifically the Accessibility for Ontarians with Disabilities Act, 2005 and its associated regulation O. Reg 191/11 (the “AODA”).

If you have an accessibility request, we are here to support you. For more information about the regulations we follow, please visit Accessibility in Ontario. Additionally, if you encounter any communication problems, we will provide the necessary information in a more accessible format to ensure your needs are met. View our HealthHub Solutions Accessibility Policy for further details on our commitment to accessibility.

Accommodation Commitment Statement

HealthHub Patient Engagement Solutions Inc. (HealthHub) is dedicated to accommodating the accessibility needs of all individuals. We recognize the importance of providing equal access and participation for people with disabilities. Our commitment includes:

  • Timely responses to accessibility requests.
  • Ensuring that all our services and products are accessible.
  • Continuously improving our practices to remove barriers and enhance inclusivity.

We strive to create an environment where everyone can engage fully and independently with our services.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for people who build websites to improve accessibility for people with disabilities. It sets three levels of conformance: Level A, Level AA, and Level AAA. Our goal is for HealthHub software to reach WCAG 2.1 Level AA across our platform and marketing website. We are partially conformant as of December, 2020. Partially conformant means that some parts of the content do not fully meet the accessibility standards set by WCAG.

Ongoing Improvements

HealthHub products, both software and IBT devices, are regularly reviewed and improved. Our focus for improvements come from software auditing (aligned with WCAG), usability testing, and feedback from the people who interact with our products. We strive to make the experience a comfortable and simple one across our offerings.

We maintain and prioritize a backlog of software items to address with every development cycle. Issues that result in a broken or unusable experience for the people interacting with our software are given the highest priority.

We Value Your Input

The experience by patients, families, caregivers, and providers is the most important element of HealthHub. If you ever encounter issues or difficulties using myHealthHub, our IBT devices, healthhubsolutions.ca, or any of our other applications, please help us make your experience better!

Accessibility Contact Information:

Email: Peopleandculture@healthhubsolutions.ca

Mailing Address: HealthHub Solutions, 2000 Argentia Road, 4th Floor, Suite 5, Mississauga, ON L5N 1W1, Canada

For Customer Support:

Email: Healthhubsolutions.ca/contact

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Refund Policy

Rental orders with HealthHub Patient Engagement Solutions are refundable within the following guidelines:

  • Days that have been paid for (paid days1 ), but cannot be used due to a service interruption3 caused by a qualified technical issue4 may be refunded at the daily rate.

  • A day is considered used 2 hours after rental start time. Rental start time is defined by the rental order.

  • Any free days2 of rental included in a multi-day rental package cannot be exchanged for money or transferred to another patient.

  • If a refund is processed before all paid days are used, any free days are forfeited.

  • Refunds are processed from the time they are requested, and will not be backdated.

  • Once a service interruption is reported, paid days will be either refunded or added to the rental period (the choice is up to the patient). Free days will be added to the rental period, and cannot be refunded or exchanged for money.

Definitions

1 Paid days = Days of service paid for with your chosen service package. All paid days must be used before the free days in a package begin. There is 1 paid day in the daily package, 5 paid days in the weekly package and 15 paid days in the monthly package. (Please note: some sites may have different rental packages).

2 Free days = Days of service that were gifted to you by HealthHub with your chosen service package. The weekly package includes 2 free days (5 paid days, 2 free days) the monthly includes 15 free days (15 paid days, 15 free days). (Please note: some sites may have different rental packages).

3 Service interruption = Service use disrupted due to a qualified technical issue, or due to being moved to a new room with a missing or damaged HealthHub terminal. (Please note: this policy applies to service delivery problems for which HealthHub is responsible; it does not apply to those for which the hospital is responsible).

4 Qualified technical issue = A technical problem that impacts service delivery or enjoyment of services on your device.
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