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Digital Health is Helping Canadian Nurses Improve Patient Care but Opportunities for Improvement Remain

Canadian Health Infoway

2020 National Survey of Canadian Nurses: Use of Digital Health Technology in Practice

The National Survey of Canadian Nurses constitutes a series of surveys on the use and the impact of digital health technologies on nursing practice commissioned by Canada Health Infoway (Infoway) in partnership with the Canadian Nurses Association (CNA) and the Canadian Nursing Informatics Association (CNIA). This report yields the main results of the third iteration of the survey conducted by Leger through an online questionnaire between January 20 to March 29, 2020 on a sample of 1,642 nurses across Canada, 1,132 of whom are providing direct patient care. These nurses were contacted and recruited through invitation emails using four main channels: AQIISTI Infolettre, CNA newsletter, CNIA Newsblast and Leger’s online panel. The sample was weighted by 2018 CIHI workforce data to make it representative of the Canadian nursing population. In addition, ethics approval was obtained prior to starting the survey.

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Refund Policy

Rental orders with HealthHub Patient Engagement Solutions are refundable within the following guidelines:

  • Days that have been paid for (paid days1 ), but cannot be used due to a service interruption3 caused by a qualified technical issue4 may be refunded at the daily rate.

  • A day is considered used 2 hours after rental start time. Rental start time is defined by the rental order.

  • Any free days2 of rental included in a multi-day rental package cannot be exchanged for money or transferred to another patient.

  • If a refund is processed before all paid days are used, any free days are forfeited.

  • Refunds are processed from the time they are requested, and will not be backdated.

  • Once a service interruption is reported, paid days will be either refunded or added to the rental period (the choice is up to the patient). Free days will be added to the rental period, and cannot be refunded or exchanged for money.


1 Paid days = Days of service paid for with your chosen service package. All paid days must be used before the free days in a package begin. There is 1 paid day in the daily package, 5 paid days in the weekly package and 15 paid days in the monthly package. (Please note: some sites may have different rental packages).

2 Free days = Days of service that were gifted to you by HealthHub with your chosen service package. The weekly package includes 2 free days (5 paid days, 2 free days) the monthly includes 15 free days (15 paid days, 15 free days). (Please note: some sites may have different rental packages).

3 Service interruption = Service use disrupted due to a qualified technical issue, or due to being moved to a new room with a missing or damaged HealthHub terminal. (Please note: this policy applies to service delivery problems for which HealthHub is responsible; it does not apply to those for which the hospital is responsible).

4 Qualified technical issue = A technical problem that impacts service delivery or enjoyment of services on your device.

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