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Electronic Meal Ordering Systems

Andrew Georgiou, Johanna Westbrook, Julie Li, Ling Li, Mirela Prgomet

Electronic meal ordering systems: an Evidence Check rapid review brokered by the Sax Institute for the NSW Ministry of Health, 2015.

In 2014, HealthShare NSW commenced the development of a new delivery model for patient food services. A set of nutrition standards for menus and specifications for therapeutic diets was developed by the Agency for Clinical Innovation (ACI) to facilitate centralised menu planning and food production. These standards form part of a broader framework to improve nutritional care in NSW hospitals, including reform to the current paper-based meal ordering system with implementation of electronic meal ordering. The electronic meal ordering system is expected to produce multiple benefits for organisations and patients.

A request was made by the Workforce Planning and Development Branch, at the NSW Ministry of Health, to undertake a literature scan to identify and summarise current evidence regarding electronic meal ordering systems in order to inform the planning and evaluation of the NSW meal ordering system reforms. This report presents findings from an evidence scan of literature, from Australia and internationally, on electronic meal ordering system reforms and their associated impacts on hospital and patient outcomes. The period of the review spanned 15 years, from January 2000 to December 2015.

The objectives addressed by the review were to:

  • Describe the types of electronic meal ordering systems and food service reforms related to the introduction of electronic meal ordering systems that have been reported in the literature
  • Describe any nutritional screening and risk assessment protocols implemented alongside electronic meal ordering systems
  • Present evidence of the impact of electronic meal ordering systems on patient outcomes and on implications for staff, and
  • Discuss considerations for future evaluations of electronic meal ordering systems based on the evidence identified in the literature.

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Refund Policy

Rental orders with HealthHub Patient Engagement Solutions are refundable within the following guidelines:

  • Days that have been paid for (paid days1 ), but cannot be used due to a service interruption3 caused by a qualified technical issue4 may be refunded at the daily rate.

  • A day is considered used 2 hours after rental start time. Rental start time is defined by the rental order.

  • Any free days2 of rental included in a multi-day rental package cannot be exchanged for money or transferred to another patient.

  • If a refund is processed before all paid days are used, any free days are forfeited.

  • Refunds are processed from the time they are requested, and will not be backdated.

  • Once a service interruption is reported, paid days will be either refunded or added to the rental period (the choice is up to the patient). Free days will be added to the rental period, and cannot be refunded or exchanged for money.


1 Paid days = Days of service paid for with your chosen service package. All paid days must be used before the free days in a package begin. There is 1 paid day in the daily package, 5 paid days in the weekly package and 15 paid days in the monthly package. (Please note: some sites may have different rental packages).

2 Free days = Days of service that were gifted to you by HealthHub with your chosen service package. The weekly package includes 2 free days (5 paid days, 2 free days) the monthly includes 15 free days (15 paid days, 15 free days). (Please note: some sites may have different rental packages).

3 Service interruption = Service use disrupted due to a qualified technical issue, or due to being moved to a new room with a missing or damaged HealthHub terminal. (Please note: this policy applies to service delivery problems for which HealthHub is responsible; it does not apply to those for which the hospital is responsible).

4 Qualified technical issue = A technical problem that impacts service delivery or enjoyment of services on your device.

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