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Elevating Patient Care at Horizon Health Network’s DECRH site with IBTs

Horizon Health Patient uses IBT
Patient at DECRH- Horizon Health Network uses HealthHub’s IBT

 HealthHub Solutions is proud to partner with Horizon Health Network to bring cutting-edge communication and entertainment technology to Alternate Level of Care (ALC) patients at Dr. Everett Chalmers Regional Hospital (DECRH). In June, we successfully installed 30 new Integrated Bedside Terminals (IBTs) in unit 4E, replacing outdated televisions and telephones with our state-of-the-art platform.  

 Our IBTs are designed to transform the hospital experience, bringing patients access to live TV, wi-fi, streaming services, bedside meal ordering, video calling, educational health resources and more, right to the bedside. By introducing this technology, we’re helping Horizon Health Network meet the evolving needs of its patients and their families, offering a more personalized and engaging experience during their hospital stay. 

“By acquiring this technology, Horizon continues to demonstrate its commitment to modernizing and adapting to better meet the needs of our patients and their families,” said David Arbeau, Horizon Health’s Executive Director, Fredericton and Upper River Valley areas. “This platform redefines the experience of ALC patients by providing a personalized and engaging system that helps ensure their comfort and well-being while awaiting placement in a long-term care setting.” 

“We’re deeply committed to transforming patient care through innovative technology, and our collaboration with Horizon Health is a perfect example of that mission in action. As someone from New Brunswick, it’s especially meaningful to see these advancements improving patient experiences right here in my home province,” said Glenn Gale, Chief Executive Officer at HealthHub. “We’re excited to continue our partnership with Horizon Health, bringing state-of-the-art solutions to hospitals across Eastern Canada, and making a tangible difference in the lives of patients and their families”.  

HealthHub’s IBTs are more than just entertainment systems; they are a comprehensive solution that will evolve into a fully interactive bedside experience, offering features such as: 

  • On-demand television 
  • Wi-Fi 
  • Social media channels 
  • Video calling 
  • Meal ordering 
  • Facility information and educational healthcare resources 

The installation at DECRH is part of a broader effort by Horizon Health Network to enhance the inpatient experience.  

Through our partnership with Horizon Health Network, HealthHub Solutions is dedicated to supporting their mission to provide exceptional patient care through innovative, patient-centric technology. 

 

About Horizon Health: Horizon is the largest regional health authority – and one of the largest employers – in New Brunswick, and the second-largest health authority in Atlantic Canada. Our leadership and health care providers are experts in diverse areas of health and community services and provide services to a half a million people. Horizon has an annual budget of approximately $1.4 billion and has more than 14,000 employees, 1,242 physicians and many volunteers, as well as 17 foundations and 16 auxiliaries and alumnae organizations.

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Refund Policy

Rental orders with HealthHub Patient Engagement Solutions are refundable within the following guidelines:

  • Days that have been paid for (paid days1 ), but cannot be used due to a service interruption3 caused by a qualified technical issue4 may be refunded at the daily rate.

  • A day is considered used 2 hours after rental start time. Rental start time is defined by the rental order.

  • Any free days2 of rental included in a multi-day rental package cannot be exchanged for money or transferred to another patient.

  • If a refund is processed before all paid days are used, any free days are forfeited.

  • Refunds are processed from the time they are requested, and will not be backdated.

  • Once a service interruption is reported, paid days will be either refunded or added to the rental period (the choice is up to the patient). Free days will be added to the rental period, and cannot be refunded or exchanged for money.

Definitions

1 Paid days = Days of service paid for with your chosen service package. All paid days must be used before the free days in a package begin. There is 1 paid day in the daily package, 5 paid days in the weekly package and 15 paid days in the monthly package. (Please note: some sites may have different rental packages).

2 Free days = Days of service that were gifted to you by HealthHub with your chosen service package. The weekly package includes 2 free days (5 paid days, 2 free days) the monthly includes 15 free days (15 paid days, 15 free days). (Please note: some sites may have different rental packages).

3 Service interruption = Service use disrupted due to a qualified technical issue, or due to being moved to a new room with a missing or damaged HealthHub terminal. (Please note: this policy applies to service delivery problems for which HealthHub is responsible; it does not apply to those for which the hospital is responsible).

4 Qualified technical issue = A technical problem that impacts service delivery or enjoyment of services on your device.
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