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HealthHub & LanguageLine Solutions Deliver Seamless Language Access at the Hospital Bedside

Toronto, ON – September 10, 2025 – HealthHub Solutions, Canada’s leading provider of digital bedside engagement solutions,  is excited to showcase the capabilities of LanguageLine Solutions  a provider of on-demand interpretation services. The myHealthHub platform features applications like LanguageLine that provide users with instant, one-touch access to professional interpreters in over 240 languages, available via audio or video directly at the patient’s bedside.

This development advances HealthHub Solutions’ mission to deliver more personalized, equitable, and efficient patient care across Canada. By leveraging the capabilities of the myHealthHub platform, healthcare providers can streamline communication, ensuring that language barriers do not impact the quality of care.

“Our myHealthHub platform is designed to improve efficiencies within hospitals by providing real-time access to interpretation services. This not only improves patient safety by reducing errors but also wasted caregiver time to provide effective communication between care provider and patients. This ultimately leads to a more effective and timely healthcare experience for both patients and healthcare providers."

Glenn Gale, CEO of HealthHub Solutions

With Canada’s increasingly diverse patient population, the need for multilingual support has become increasingly critical. This demand for effective communication tools within hospitals is a strong driving force for both HealthHub and LanguageLine Solutions to provide patients and clinicians with the resources they need.

"We’re thrilled to collaborate with HealthHub Solutions, which is a true innovator in digital health. HealthHub’s commitment to enhancing the patient and provider experience aligns perfectly with our mission. We’re excited to work with them in making health care more inclusive and accessible."

Simon Yoxon-Grant, President & CEO of LanguageLine Solutions

The rise of interactive bedside terminals reflects a broader shift in health care toward real-time, patient-centered solutions. With myHealthHub, hospitals can offer a consistent experience that includes entertainment, education, food ordering, virtual consultations, clinical summaries, and now live interpreter access, all from a single device.

Integrated language access also delivers measurable benefits beyond patient satisfaction. Healthcare professionals save time by avoiding lengthy interpreter requests or in-person coordination. In some cases, access to real-time interpretation has even prevented lengthy hospital stays, helping organizations control costs and stay aligned with compliance mandates.

"It’s remarkable how seamlessly interpretation has been woven into the myHealthHub experience. By providing access to professional interpreters directly at the bedside, HealthHub Solution is setting a standard for digital patient engagement and clinical efficiency. This is the kind of collaboration that transforms care delivery."

Simon Yoxon-Grant, President & CEO of LanguageLine Solutions

LanguageLine recently announced the availability of French-Canadian video remote interpreting (VRI) as part of their expanding suite of language access solutions. This addition helps Canadian organizations across healthcare, government, and customer service instantly connect with certified French-Canadian interpreters through secure video.

Feedback from HealthHub Solutions clients has been overwhelmingly positive. Hospitals report improved care coordination, faster discharges, and stronger relationships with patients, particularly those with limited English proficiency. With this new feature embedded into the platform, interpreters can be brought into patient-provider conversations within seconds, ensuring clarity from admission through discharge.

Looking ahead, HealthHub Solutions sees the myHealthHub platform evolving with AI-driven personalization, further enhancing the digital experience and care quality. As the healthcare landscape shifts, the company remains dedicated to empowering clinicians and patients with tools that elevate care at every stage.

About HealthHub Solutions:

For over 55 years, HealthHub Solutions has partnered with Canadian patients, hospitals and health systems to create an innovative portfolio of engagement solutions that provide a human-centered, effortless and integrated experience. HealthHub Solutions tackles the biggest issues in healthcare by identifying and aggregating applications at the point of care, to optimize patient and staff experience, health outcomes and operational efficiencies. HealthHub Solutions enables digital transformation for our partners in healthcare – and this starts at the bedside. To engage with us, please contact us here: https://healthhubsolutions.ca/contact/#/ 

Refund Policy

Rental orders with HealthHub Patient Engagement Solutions are refundable within the following guidelines:

  • Days that have been paid for (paid days1 ), but cannot be used due to a service interruption3 caused by a qualified technical issue4 may be refunded at the daily rate.

  • A day is considered used 2 hours after rental start time. Rental start time is defined by the rental order.

  • Any free days2 of rental included in a multi-day rental package cannot be exchanged for money or transferred to another patient.

  • If a refund is processed before all paid days are used, any free days are forfeited.

  • Refunds are processed from the time they are requested, and will not be backdated.

  • Once a service interruption is reported, paid days will be either refunded or added to the rental period (the choice is up to the patient). Free days will be added to the rental period, and cannot be refunded or exchanged for money.

Definitions

1 Paid days = Days of service paid for with your chosen service package. All paid days must be used before the free days in a package begin. There is 1 paid day in the daily package, 5 paid days in the weekly package and 15 paid days in the monthly package. (Please note: some sites may have different rental packages).

2 Free days = Days of service that were gifted to you by HealthHub with your chosen service package. The weekly package includes 2 free days (5 paid days, 2 free days) the monthly includes 15 free days (15 paid days, 15 free days). (Please note: some sites may have different rental packages).

3 Service interruption = Service use disrupted due to a qualified technical issue, or due to being moved to a new room with a missing or damaged HealthHub terminal. (Please note: this policy applies to service delivery problems for which HealthHub is responsible; it does not apply to those for which the hospital is responsible).

4 Qualified technical issue = A technical problem that impacts service delivery or enjoyment of services on your device.
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