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HealthHub Solutions Reaffirms Ongoing Commitment to Security Excellence with ISO 27001:2022 Certification

HealthHub Solutions is proud to announce that we have successfully completed the ISO 27001:2022 surveillance audit conducted from July 28–30. We have reaffirmed our commitment to maintaining the highest standards of excellence in information security management. This certification demonstrates HealthHub’s commitment and ongoing responsibility to protecting sensitive healthcare data and delivering secure, trusted solutions for hospitals, clinicians and patients.

What This Recertification Means for Our Clients and Partners:

  • Certification is in Good Standing: Our ISO 27001:2022 certification continues to remain current, ensuring our security management systems continue to meet the stipulated international standards. 

  • Trust & Confidence in Security Practices:
    Clients and partners can trust and have confidence in HealthHub’s strong controls to protect patient data and support compliance with evolving privacy regulations.
  • Long-term Sustainable Leadership:
    By achieving and maintaining this certification, HealthHub reinforces its leadership in secure healthcare technology and continues its evolution of staying ahead in a rapidly evolving digital landscape.

Our Security Excellence:

This achievement has been made possible by the daily vigilance of our HealthHub team. Whether its secure password management, careful data handling, or swift reporting of potential security risks. Everyone on the team plays a part in upholding and keeping HealthHub’s security standards strong. 

To continue this momentum, HealthHub encourages all users and stakeholders to:

  • Follow established security protocols consistently.
  • Report any security concerns or incidents immediately.
  • Complete all required security training on schedule.
  • Stay alert to emerging cyber threats and best practices.

Shout out to the entire HealthHub Team:

We sincerely appreciate everyone’s ongoing commitment to information security. A special thank you goes to our 2025 key contributors:

  • Jacob Toews
  • Mark Nguyen
  • Sue Logue

For their outstanding dedication to advancing our security initiatives. Your collective efforts make our continued success possible and continues to strengthen the trust our clients place in us. 

Looking Ahead:

This ISO 27001:2022 is not just a one-time achievement, it is an ongoing and continuously evolving journey for us. Information security demands constant vigilance, adaptation, and innovation. We recognize that protecting sensitive healthcare data goes beyond meeting today’s standards. It requires anticipating tomorrow’s risks, strengthening security defenses, and continuously refining our practices. We remain steady in our mission to empower hospitals, clinicians, and patients with innovative, secure technologies that enhance healthcare delivery. This certification is not just a milestone, but a foundation for ongoing improvement and trust for the years to come. 

For more details on how HealthHub’s ISO 27001:2022 certification supports your hospital, contact us at https://healthhubsolutions.ca/contact/#/

About HealthHub Solutions:

For over 55 years, HealthHub Solutions has partnered with Canadian patients, hospitals and health systems to create an innovative portfolio of engagement solutions that provide a human-centered, effortless and integrated experience. HealthHub Solutions tackles the biggest issues in healthcare by identifying and aggregating applications at the point of care, to optimize patient and staff experience, health outcomes and operational efficiencies. HealthHub Solutions enables digital transformation for our partners in healthcare – and this starts at the bedside. To engage with us, please contact us here: https://healthhubsolutions.ca/contact/#/ 

Refund Policy

Rental orders with HealthHub Patient Engagement Solutions are refundable within the following guidelines:

  • Days that have been paid for (paid days1 ), but cannot be used due to a service interruption3 caused by a qualified technical issue4 may be refunded at the daily rate.

  • A day is considered used 2 hours after rental start time. Rental start time is defined by the rental order.

  • Any free days2 of rental included in a multi-day rental package cannot be exchanged for money or transferred to another patient.

  • If a refund is processed before all paid days are used, any free days are forfeited.

  • Refunds are processed from the time they are requested, and will not be backdated.

  • Once a service interruption is reported, paid days will be either refunded or added to the rental period (the choice is up to the patient). Free days will be added to the rental period, and cannot be refunded or exchanged for money.

Definitions

1 Paid days = Days of service paid for with your chosen service package. All paid days must be used before the free days in a package begin. There is 1 paid day in the daily package, 5 paid days in the weekly package and 15 paid days in the monthly package. (Please note: some sites may have different rental packages).

2 Free days = Days of service that were gifted to you by HealthHub with your chosen service package. The weekly package includes 2 free days (5 paid days, 2 free days) the monthly includes 15 free days (15 paid days, 15 free days). (Please note: some sites may have different rental packages).

3 Service interruption = Service use disrupted due to a qualified technical issue, or due to being moved to a new room with a missing or damaged HealthHub terminal. (Please note: this policy applies to service delivery problems for which HealthHub is responsible; it does not apply to those for which the hospital is responsible).

4 Qualified technical issue = A technical problem that impacts service delivery or enjoyment of services on your device.
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