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Announcements and media releases from our press room.

Explore HealthHub’s latest company news.

Five steps to successfully implement a patient engagement solution in Canadian hospitals

June 23, 2021 – Written by Zayyan Chowdhury, HealthHub Solution’s Director Quality, PMO and Governance _____ When it comes to improving a patient’s hospital experience, choosing the ideal digital health
Doctor with stethoscope surrounded by healthcare icons

HealthHub Solutions Partners with Smooth Commerce to Launch a Hospital Bedside E-Commerce and Delivery Service

April 8, 2021 – Toronto ON – HealthHub Patient Engagement Solutions (HealthHub), a leader in digital health technology, today announced a partnership with Smooth Commerce that will provide patients admitted

HealthHub Solutions and Voyce form a new partnership to advance healthcare equity in Canada by offering virtual language interpretation services to hospitals and patients.

HealthHub Patient Engagement Solutions and Voyce will expand access to virtual language interpretation services; by improving communication for non-English speaking patients, they’re eliminating barriers to healthcare conversations. March 15, 2021
healthcare-technology

Canadians Want Digital Health Investment. Now is the Time for Hospitals to Deliver.

Many Canadians are deeply proud of our country’s healthcare system and consider it part of the Canadian identity. However, it’s also commonly acknowledged that more work needs to be done
Medical diagrams on clipboards

Digital Health Technology: How to Overcome the ROI Challenge

When it comes to digital health technology, it’s time to focus less on traditional measures of ROI and more on the value of patient empowerment. _____ Digital health technology is
Keyboard with finger about to press key with an accessibility sign on it

Why Accessibility Matters: Insights from HealthHub’s Senior UI & Accessibility Designer

September 14, 2020 – Written by Stephen Belyea, HealthHub’s Senior UI and Accessibility Developer, this article has been adapted from the original three-part series published online here. _____ Since starting
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HealthHub Patient Engagement Solutions

Refund Policy

Rental orders with HealthHub Patient Engagement Solutions are refundable within the following guidelines:

  • Days that have been paid for (paid days1 ), but cannot be used due to a service interruption3 caused by a qualified technical issue4 may be refunded at the daily rate.

  • A day is considered used 2 hours after rental start time. Rental start time is defined by the rental order.

  • Any free days2 of rental included in a multi-day rental package cannot be exchanged for money or transferred to another patient.

  • If a refund is processed before all paid days are used, any free days are forfeited.

  • Refunds are processed from the time they are requested, and will not be backdated.

  • Once a service interruption is reported, paid days will be either refunded or added to the rental period (the choice is up to the patient). Free days will be added to the rental period, and cannot be refunded or exchanged for money.

Definitions

1 Paid days = Days of service paid for with your chosen service package. All paid days must be used before the free days in a package begin. There is 1 paid day in the daily package, 5 paid days in the weekly package and 15 paid days in the monthly package. (Please note: some sites may have different rental packages).

2 Free days = Days of service that were gifted to you by HealthHub with your chosen service package. The weekly package includes 2 free days (5 paid days, 2 free days) the monthly includes 15 free days (15 paid days, 15 free days). (Please note: some sites may have different rental packages).

3 Service interruption = Service use disrupted due to a qualified technical issue, or due to being moved to a new room with a missing or damaged HealthHub terminal. (Please note: this policy applies to service delivery problems for which HealthHub is responsible; it does not apply to those for which the hospital is responsible).

4 Qualified technical issue = A technical problem that impacts service delivery or enjoyment of services on your device.
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