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News

Announcements and media releases from our press room.

Explore HealthHub’s latest company news.

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Digital Health Technology: How to Overcome the ROI Challenge

When it comes to digital health technology, it’s time to focus less on traditional measures of ROI and more on the value of patient empowerment. _____ Digital health technology is
Keyboard with finger about to press key with an accessibility sign on it

Why Accessibility Matters: Insights from HealthHub’s Senior UI & Accessibility Designer

September 14, 2020 – Written by Stephen Belyea, HealthHub’s Senior UI and Accessibility Developer, this article has been adapted from the original three-part series published online here. _____ Since starting
Chatter That Matters with Paul

HealthHub Featured on Tony Chapman’s Chatter that Matters – The Small Business Matters Series, Presented by RBC

April 21, 2020 – HealthHub’s Paul Hemburrow, Chief Customer Officer and EVP, Sales & Marketing, was pleased to be featured on Tony Chapman’s latest episode the podcast Chatter That Matters
Patient Resources Screenshot

HealthHub Rolls Out List of Resources to Help Hospital Patients Manage in Isolation

April 20, 2020 – Last week, HealthHub added a list of patient resources to its website that patients can access directly at their bedside through myHealthHub or their own device.
HealthHub Patient Engagement Solutions logo - Small

COVID-19 PANDEMIC UPDATES

COVID-19 measures may be affecting myHealthHub services at your hospital Date of free TV activation is different for each site. Due to the COVID-19 pandemic, hospitals are taking additional measures
HealthHub Terminal - Menu Screen

Why HealthHub is Tackling Patient Engagement, Beginning at the Bedside

February 5, 2020 – It’s no secret that hospitals are facing mounting pressures. While demands on the system are going up due to trends like an aging population and changing

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HealthHub Patient Engagement Solutions

Refund Policy

Rental orders with HealthHub Patient Engagement Solutions are refundable within the following guidelines:

  • Days that have been paid for (paid days1 ), but cannot be used due to a service interruption3 caused by a qualified technical issue4 may be refunded at the daily rate.

  • A day is considered used 2 hours after rental start time. Rental start time is defined by the rental order.

  • Any free days2 of rental included in a multi-day rental package cannot be exchanged for money or transferred to another patient.

  • If a refund is processed before all paid days are used, any free days are forfeited.

  • Refunds are processed from the time they are requested, and will not be backdated.

  • Once a service interruption is reported, paid days will be either refunded or added to the rental period (the choice is up to the patient). Free days will be added to the rental period, and cannot be refunded or exchanged for money.

Definitions

1 Paid days = Days of service paid for with your chosen service package. All paid days must be used before the free days in a package begin. There is 1 paid day in the daily package, 5 paid days in the weekly package and 15 paid days in the monthly package. (Please note: some sites may have different rental packages).

2 Free days = Days of service that were gifted to you by HealthHub with your chosen service package. The weekly package includes 2 free days (5 paid days, 2 free days) the monthly includes 15 free days (15 paid days, 15 free days). (Please note: some sites may have different rental packages).

3 Service interruption = Service use disrupted due to a qualified technical issue, or due to being moved to a new room with a missing or damaged HealthHub terminal. (Please note: this policy applies to service delivery problems for which HealthHub is responsible; it does not apply to those for which the hospital is responsible).

4 Qualified technical issue = A technical problem that impacts service delivery or enjoyment of services on your device.