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Niagara Health Elevates Patient Experience Through HealthHub’s Integrated Bedside Solution

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Mississauga, Ontario – September 26, 2022
HealthHub Patient Engagement Solutions (HealthHub Solutions) is pleased to announce a new partnership with Niagara Health (NH), which was inked in June 2022. HealthHub Solutions will be outfitting 665 Integrated Bedside Terminals (IBT) to three Niagara Health sites, serving thousands of patients across the Niagara region.

In January 2022, NH posted a Request for Proposals (RFP) seeking a patient-centric, scalable solution that had the potential to evolve with the needs and demands of its Welland, Niagara Falls and St. Catharines hospital sites and their patients. A new hospital under development and learnings from COVID-19 shone a light on the opportunity at the patient’s bedside. Niagara Health also needed a seamless, turnkey offering across all three sites, reducing the need for additional hospital resources.

Following a six month-long RFP process, HealthHub Solutions won the contract. While HealthHub had an existing relationship with NH’s Welland and Niagara Falls sites as the television provider for their patients, the company is evolving to a digital bedside solution that tackles the biggest issues in healthcare, by identifying and aggregating applications at the point of care. This unique platform optimizes the patient and staff experience, health outcomes and cost savings. Niagara Health valued HealthHub’s flexible, scalable technology that allows for greater engagement from patients and providers, including a platform-native secure video chat function that doesn’t require user registration or a password.

“After COVID we realized the importance of enabling patients the freedom to connect, learn and engage with their healthcare and the world around them, in addition to addressing the evolving entertainment desires of our communities.” says Sonali Kohli, Vice President of Diagnostics and Chief Information Officer at Niagara Health. “Throughout the RFP process we discovered that HealthHub’s offering was far more than what we had even imagined was possible at the bedside and beyond. We look forward to growing and evolving our partnership with HealthHub Solutions.”

“We really appreciate the relationship we’ve had with Niagara Health for more than 15 years,” says Drew Lenardon, Vice President of Sales at HealthHub Solutions. “We have since evolved alongside our partner and are pleased to be selected to provide a bedside solution that will help to improve patient and provider experience, now and into the future.”

Welland will be the first site to see the IBT solution implemented, with the installation expected to be completed there by the end of October, 2022

Refund Policy

Rental orders with HealthHub Patient Engagement Solutions are refundable within the following guidelines:

  • Days that have been paid for (paid days1 ), but cannot be used due to a service interruption3 caused by a qualified technical issue4 may be refunded at the daily rate.

  • A day is considered used 2 hours after rental start time. Rental start time is defined by the rental order.

  • Any free days2 of rental included in a multi-day rental package cannot be exchanged for money or transferred to another patient.

  • If a refund is processed before all paid days are used, any free days are forfeited.

  • Refunds are processed from the time they are requested, and will not be backdated.

  • Once a service interruption is reported, paid days will be either refunded or added to the rental period (the choice is up to the patient). Free days will be added to the rental period, and cannot be refunded or exchanged for money.

Definitions

1 Paid days = Days of service paid for with your chosen service package. All paid days must be used before the free days in a package begin. There is 1 paid day in the daily package, 5 paid days in the weekly package and 15 paid days in the monthly package. (Please note: some sites may have different rental packages).

2 Free days = Days of service that were gifted to you by HealthHub with your chosen service package. The weekly package includes 2 free days (5 paid days, 2 free days) the monthly includes 15 free days (15 paid days, 15 free days). (Please note: some sites may have different rental packages).

3 Service interruption = Service use disrupted due to a qualified technical issue, or due to being moved to a new room with a missing or damaged HealthHub terminal. (Please note: this policy applies to service delivery problems for which HealthHub is responsible; it does not apply to those for which the hospital is responsible).

4 Qualified technical issue = A technical problem that impacts service delivery or enjoyment of services on your device.
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