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Television Services

Keeping patients entertained and connected during their hospital stay.

Make Hospital Stays Easier

Hospital visits can be highly stressful. Television entertainment helps to distract and comfort patients during this difficult time, as well as reduce feelings of isolation and anxiety.

Intuitive & Simple To Use

Our televisions are hospital-grade footwall units, designed to be easy and intuitive to use. Additional technical support is provided through our website, call centre and in-hospital service.

Quality Programming

With programming that Canadians are familiar with, your patients will experience the comfort of home during their hospital stay.

Used by 1000’s of Patients Daily

With service provided to over 200 hospitals across Canada, thousands of patients use our in-room television services daily

Delivered on a Variety of In-Room Units

Bring Our Services to Your Hospital

HealthHub is replacing television-only services with myHealthHub. For your hospital to learn more, book a call to speak with our sales team.

Book A Discovery Call

If you are a patient experiencing any problems with your television services, please reach out for assistance.

Contact Us

Our Refund Policy

Rental orders with HealthHub Patient Engagement Solutions are refundable within the following guidelines:

  • Days that have been paid for (paid days1 ), but cannot be used due to a service interruption3 caused by a qualified technical issue4 may be refunded at the daily rate.

     

    • A day is considered used 2 hours after rental start time. Rental start time is defined by the rental order.

       

    • Any free days2 of rental included in a multi-day rental package cannot be exchanged for money or transferred to another patient.

       

    • If a refund is processed before all paid days are used, any free days are forfeited.

       

    • Refunds are processed from the time they are requested, and will not be backdated.

       

    • Once a service interruption is reported, paid days will be either refunded or added to the rental period (the choice is up to the patient). Free days will be added to the rental period, and cannot be refunded or exchanged for money.

Please Note: There are NO REFUNDS for early discharge.  

Definitions

1 Paid days = Days of service paid for with your chosen service package. All paid days must be used before the free days in a package begin. There is 1 paid day in the daily package, 5 paid days in the weekly package and 15 paid days in the monthly package. (Please note: some sites may have different rental packages).

2 Free days = Days of service that were gifted to you by HealthHub with your chosen service package. The weekly package includes 2 free days (5 paid days, 2 free days) the monthly includes 15 free days (15 paid days, 15 free days). (Please note: some sites may have different rental packages).

3 Service interruption = Service use disrupted due to a qualified technical issue, or due to being moved to a new room with a missing or damaged HealthHub terminal. (Please note: this policy applies to service delivery problems for which HealthHub is responsible; it does not apply to those for which the hospital is responsible).

4 Qualified technical issue = A technical problem that impacts service delivery or enjoyment of services on your device.

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