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Insights on patient engagement and health technology.

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Consulting Canadians on the Future of their Health System: A Healthy Dialogue

Executive Summary: November 2020 In 2019, Canada Health Infoway engaged Environics Research to undertake a national consultation with Canadians about their needs, expectations and concerns about the future of their
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Digital Health is Helping Canadian Nurses Improve Patient Care but Opportunities for Improvement Remain

2020 National Survey of Canadian Nurses: Use of Digital Health Technology in Practice The National Survey of Canadian Nurses constitutes a series of surveys on the use and the impact
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Electronic Meal Ordering Systems

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Electronic meal ordering systems: an Evidence Check rapid review brokered by the Sax Institute for the NSW Ministry of Health, 2015. In 2014, HealthShare NSW commenced the development of a
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Creating “Engagement-Capable Environments” in Healthcare

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Patient Engagement – Catalyzing Improvement and Innovation in Healthcare December 2016 : 11-34 IntroductionCreating “Engagement-Capable Environments” in HealthcareG. Ross Baker, Maria Judd, Carol Fancott and Christine Maika Chapter 1 |
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Study: How Patients Want to Communicate with Their Physician

Technology Advice Blog, 2014 “Patient portals are one of the main emerging technologies in US healthcare. Portals allow physicians to interact with patients outside of visits, easily distribute test results,
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Patients With Lower Activation Associated With Higher Costs; Delivery Systems Should Know Their Patients’ ‘Scores’

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Health Affairs Journal Patient activation is a term that describes the skills and confidence that equip patients to become actively engaged in their health care. Health care delivery systems are
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A systematic review of evidence on the links between patient experience and clinical safety and effectiveness

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BMJ Journals Objective: To explore evidence on the links between patient experience and clinical safety and effectiveness outcomes. Design: Systematic review. Setting: A wide range of settings within primary and secondary care including
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Creating the Exceptional Patient Experience in One Academic Health System

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Academic Medicine Journal March 2016 – Volume 91 – Issue 3 – p 338-344 Whether patient satisfaction scores can act as a catalyst for improving health care is highly debated.
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Patient Engagement: Four Case Studies That Highlight The Potential For Improved Health Outcomes And Reduced Costs

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Health Affairs Journal Volume: 33 Issue: 9 The energy of patients and members of the public worldwide who care about improving health is a huge, but still largely unrecognized and
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eHealth Literacy: Patient Engagement in Identifying Strategies to Encourage Use of Patient Portals Among Older Adults

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Population Health Management Journal Volume: 20 Issue 6: December 1, 2017 Innovations in chronic disease management are growing rapidly as advancements in technology broaden the scope of tools. Older adults
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Refund Policy

Rental orders with HealthHub Patient Engagement Solutions are refundable within the following guidelines:

  • Days that have been paid for (paid days1 ), but cannot be used due to a service interruption3 caused by a qualified technical issue4 may be refunded at the daily rate.

  • A day is considered used 2 hours after rental start time. Rental start time is defined by the rental order.

  • Any free days2 of rental included in a multi-day rental package cannot be exchanged for money or transferred to another patient.

  • If a refund is processed before all paid days are used, any free days are forfeited.

  • Refunds are processed from the time they are requested, and will not be backdated.

  • Once a service interruption is reported, paid days will be either refunded or added to the rental period (the choice is up to the patient). Free days will be added to the rental period, and cannot be refunded or exchanged for money.

Definitions

1 Paid days = Days of service paid for with your chosen service package. All paid days must be used before the free days in a package begin. There is 1 paid day in the daily package, 5 paid days in the weekly package and 15 paid days in the monthly package. (Please note: some sites may have different rental packages).

2 Free days = Days of service that were gifted to you by HealthHub with your chosen service package. The weekly package includes 2 free days (5 paid days, 2 free days) the monthly includes 15 free days (15 paid days, 15 free days). (Please note: some sites may have different rental packages).

3 Service interruption = Service use disrupted due to a qualified technical issue, or due to being moved to a new room with a missing or damaged HealthHub terminal. (Please note: this policy applies to service delivery problems for which HealthHub is responsible; it does not apply to those for which the hospital is responsible).

4 Qualified technical issue = A technical problem that impacts service delivery or enjoyment of services on your device.
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