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Insights

Explore the latest thinking and resources

Restoring Comfort and Connection with myHealthHub

October 14, 2025
Restoring Mrs. Erion’s access to sports and bedside services brought back her joy, independence, and sense of normalcy during a difficult hospital stay.
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Transforming Meal Ordering at Halton Healthcare

March 24, 2025
By partnering with HealthHub’s Professional Services team, Halton Healthcare enhanced their patient bedside room service meal ordering app, leading to a 93% patient satisfaction rate with the use of the app, increased staff efficiency and improved operational workflows across three hospital sites.
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HealthHub Launches Group Video Calling

January 20, 2025
Group video calling is a new extended feature now available on your myHealthHub device.
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Hospital hallway

Predictions 2023: Five healthcare trends to watch out for

January 10, 2023
We discuss the major challenges currently facing the Canadian healthcare system and through this context provide 5 predictions for 2023.
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Peter Varga with IBT

What are the four key learnings in digital transformation? A clinical leader in the space reveals

November 21, 2022
In this conversation, Peter shares insights and ideas around digital health technology and tips for implementing a digital transformation strategy.
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Niagara Health Elevates Patient Experience Through HealthHub’s Integrated Bedside Solution

October 3, 2022
HealthHub Patient Engagement Solutions (HealthHub Solutions) is pleased to announce a new partnership with Niagara Health (NH), which was inked in June 2022.
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Resource Library

A curated list of research on patient engagement and digital health.

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Refund Policy

Rental orders with HealthHub Patient Engagement Solutions are refundable within the following guidelines:

  • Days that have been paid for (paid days1 ), but cannot be used due to a service interruption3 caused by a qualified technical issue4 may be refunded at the daily rate.

  • A day is considered used 2 hours after rental start time. Rental start time is defined by the rental order.

  • Any free days2 of rental included in a multi-day rental package cannot be exchanged for money or transferred to another patient.

  • If a refund is processed before all paid days are used, any free days are forfeited.

  • Refunds are processed from the time they are requested, and will not be backdated.

  • Once a service interruption is reported, paid days will be either refunded or added to the rental period (the choice is up to the patient). Free days will be added to the rental period, and cannot be refunded or exchanged for money.

Definitions

1 Paid days = Days of service paid for with your chosen service package. All paid days must be used before the free days in a package begin. There is 1 paid day in the daily package, 5 paid days in the weekly package and 15 paid days in the monthly package. (Please note: some sites may have different rental packages).

2 Free days = Days of service that were gifted to you by HealthHub with your chosen service package. The weekly package includes 2 free days (5 paid days, 2 free days) the monthly includes 15 free days (15 paid days, 15 free days). (Please note: some sites may have different rental packages).

3 Service interruption = Service use disrupted due to a qualified technical issue, or due to being moved to a new room with a missing or damaged HealthHub terminal. (Please note: this policy applies to service delivery problems for which HealthHub is responsible; it does not apply to those for which the hospital is responsible).

4 Qualified technical issue = A technical problem that impacts service delivery or enjoyment of services on your device.
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