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Professional Services

Take your myHealthHub platform to the next level

What is Professional Services?

Our Professional Services team collaborates with hospitals to accelerate time to value and maximize their investment in the myHealthHub platform. Focused on creating trusted partnerships, our team is dedicated to supporting hospitals with innovative digital health integrations, with end-to-end support. We recognize that each hospital or healthcare organization is unique, and their digital transformation strategies should be tailored to their specific needs and goals. Our approach is strategic, outcome-focused, and driven by real-world healthcare experience.

Introducing Professional Services
Introducing Professional Services

Professional Services maximizes the value of the myHealthHub platform. One integrated platform that scales without limits.

  • Drive measurable ROI
  • Increase myHealthHub Platform adoption & satisfaction
  • Unburden internal teams & drive efficient workflows
  • Improve hospital experiences & equity for patients and staff
  • Create a digital roadmap that aligns with clinical & operational goals
  • Foster innovation & collaboration
Book A Discovery Session
Book A Discovery Session

Your hospital isn't static & your solution shouldn't be either.

myHealthHub is the best platform for hospital integrations. Our team, with healthcare-specific expertise, meets you where you are and supports your team in the next steps of your digital transformation journey.  

"This technology aligns seamlessly with our commitment to patient-centered care, providing a unique blend of entertainment and educational opportunities for our patients. The myHealthHub Platform is a testament to our continuous efforts to enhance the hospital experience and improve patient outcomes."
Martine Potvin
VP of Clinical Programs and CNO

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For Hospitals

Our Professional Services roadmap is centered on a client needs-based assessment. We work closely with each hospital to understand their goals, challenges, and objectives. Based on this assessment, we offer a range of tailored services, including:

  • Training & Adoption Support
  • Patient Surveys
  • Enterprise Imaging
  • Clinical Access
  • Meal Ordering
  • On-Demand Interpretation Services
  • Customizable Hospital Education & Information Content
  • And More!

Ready to customize your myHealthHub?

Easy to use, customize and scale. Get in touch with our professional services team to further personalize your myHealthHub platform.

Book A Discovery Call

Refund Policy

Rental orders with HealthHub Patient Engagement Solutions are refundable within the following guidelines:

  • Days that have been paid for (paid days1 ), but cannot be used due to a service interruption3 caused by a qualified technical issue4 may be refunded at the daily rate.

  • A day is considered used 2 hours after rental start time. Rental start time is defined by the rental order.

  • Any free days2 of rental included in a multi-day rental package cannot be exchanged for money or transferred to another patient.

  • If a refund is processed before all paid days are used, any free days are forfeited.

  • Refunds are processed from the time they are requested, and will not be backdated.

  • Once a service interruption is reported, paid days will be either refunded or added to the rental period (the choice is up to the patient). Free days will be added to the rental period, and cannot be refunded or exchanged for money.

Definitions

1 Paid days = Days of service paid for with your chosen service package. All paid days must be used before the free days in a package begin. There is 1 paid day in the daily package, 5 paid days in the weekly package and 15 paid days in the monthly package. (Please note: some sites may have different rental packages).

2 Free days = Days of service that were gifted to you by HealthHub with your chosen service package. The weekly package includes 2 free days (5 paid days, 2 free days) the monthly includes 15 free days (15 paid days, 15 free days). (Please note: some sites may have different rental packages).

3 Service interruption = Service use disrupted due to a qualified technical issue, or due to being moved to a new room with a missing or damaged HealthHub terminal. (Please note: this policy applies to service delivery problems for which HealthHub is responsible; it does not apply to those for which the hospital is responsible).

4 Qualified technical issue = A technical problem that impacts service delivery or enjoyment of services on your device.
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Want to see myHealthHub in action and learn more about its capabilities?

Please provide your information and a member of our team will be in touch.

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