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COVID-19 measures may be affecting myHealthHub services at your hospital. Please check our COVID-19 updates page.

Our logo is evolving…and so are we.

We are excited to announce the launch of our refreshed logo, which better represents our company’s evolution.

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My Own Truth and Reconciliation: Reflections on NDTR 

Glenn Gale NDTR

My Own Truth and Reconciliation. My musings on this national day of Truth and Reconiciliation.

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HealthHub Enhancements Make for a Better User Experience, Say Customer Survey Results

Over the last year, HealthHub has made several upgrades to its website’s self-serve experience for patients who want to rent bedside services or get customer support.

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HealthHub Patient Engagement Solutions Board Appoints New CEO

June 1, 2022 – HealthHub Patient Engagement Solutions is thrilled to announce the appointment of Glenn Gale as Chief Executive Officer.

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How myHealthHub Supports What Matters Most: Patients, Clinicians & Hospital Systems

myHealthHub is changing the game for hospital technology. Here’s how myHealthHub supports clinicians, patients and hospital systems from the bedside.

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Graham Neil Appointed as HealthHub’s Interim CEO

Today, HealthHub Patient Engagement Solutions announced that Graham Neil has been appointed as the company’s Interim CEO.

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5 Ways Digital Bedside Solutions Can Help Retain Nurses in Hospitals

Nurses with full PPE

Nurses are essential within the healthcare system and provide critically valuable services to patients and families. And yet, the state of nursing in Canada is in crisis.

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Drew Lenardon Joins HealthHub as Vice President of Sales

HealthHub Patient Engagement Solutions is pleased announce that Drew Lenardon joined the company on January 4, 2022 as Vice President of Sales.

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HealthHub Announces Peter Varga will Join Company as Chief Clinical Executive

HealthHub Patient Engagement Solutions is pleased announce that Peter Varga will be joining the company on January 4, 2022 as Chief Clinical Executive.

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Patient Menu Ordering Technology, Why Every Hospital Should Have It

Patient using myhealthhub platform

With everything that happens during a typical hospital visit, meals are probably one part of the overall patient experience that can positively impact satisfaction and safety. Hospital food and nutrition service (FANS) departments know firsthand what a complex enterprise it is to nourish patients properly.

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HealthHub Patient Engagement Solutions © 2023 All Rights Reserved | Website by Sparked Digital Inc.

Refund Policy

Rental orders with HealthHub Patient Engagement Solutions are refundable within the following guidelines:

  • Days that have been paid for (paid days1 ), but cannot be used due to a service interruption3 caused by a qualified technical issue4 may be refunded at the daily rate.

  • A day is considered used 2 hours after rental start time. Rental start time is defined by the rental order.

  • Any free days2 of rental included in a multi-day rental package cannot be exchanged for money or transferred to another patient.

  • If a refund is processed before all paid days are used, any free days are forfeited.

  • Refunds are processed from the time they are requested, and will not be backdated.

  • Once a service interruption is reported, paid days will be either refunded or added to the rental period (the choice is up to the patient). Free days will be added to the rental period, and cannot be refunded or exchanged for money.

Definitions

1 Paid days = Days of service paid for with your chosen service package. All paid days must be used before the free days in a package begin. There is 1 paid day in the daily package, 5 paid days in the weekly package and 15 paid days in the monthly package. (Please note: some sites may have different rental packages).

2 Free days = Days of service that were gifted to you by HealthHub with your chosen service package. The weekly package includes 2 free days (5 paid days, 2 free days) the monthly includes 15 free days (15 paid days, 15 free days). (Please note: some sites may have different rental packages).

3 Service interruption = Service use disrupted due to a qualified technical issue, or due to being moved to a new room with a missing or damaged HealthHub terminal. (Please note: this policy applies to service delivery problems for which HealthHub is responsible; it does not apply to those for which the hospital is responsible).

4 Qualified technical issue = A technical problem that impacts service delivery or enjoyment of services on your device.
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